Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Benefits
Competitive hourly wage including tips
Employee discounts on food and beverages
Opportunities for career growth and development
Supportive team environment
flexible scheduling options
Comprehensive training programs
Positive and inclusive workplace culture
Job Description
Potbelly Sandwich Shops is a vibrant and expanding restaurant chain that began in 1977 as a small antique store and transformed into a beloved neighborhood sandwich shop. Over the years, Potbelly has grown its presence to over 400 locations across the United States, all known for delivering not only delicious, craveable food but also an atmosphere filled with good vibes and great careers. This company prides itself on creating a welcoming and fun environment for both customers and employees, continuously striving to make people happy through its food and service. Potbelly's commitment to quality, community, and a positive workplace culture... Show More
Job Requirements
- Minimum one year supervisory experience in a restaurant or retail environment
- High school degree
- Ability to work a minimum of two opens and or closes per week
- Food Safety Certification as required per state regulations
- Ability to comprehend and communicate in English both verbally and written
- Exceptional customer service skills
- Strong communication skills written and verbal
- Strong organizational skills and ability to multi-task
- Strong interpersonal skills
- Ability to train and coach others
- Must demonstrate strong leadership skills at all times
- Must be a strong team-player
- Ability to manage fast-paced high-volume shifts providing excellent customer service
- Ability and stamina to work a minimum of 40 hours a week
- Ability to stand walk for 8-9 hours per day and sit for 1-2 hours per day
- Ability to exert well-paced and frequent mobility for periods up to five hours
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Ability to work in warm and cool indoor environments and tolerate noise and potential allergens
- Ability to oversee fast-paced customer-focused restaurant through coordination of schedules problem-solving and training employees
Job Qualifications
- Minimum one year supervisory experience in a restaurant or retail environment
- High school diploma or equivalent
- Food Safety Certification through Illinois Department of Public Health or national equivalent
- Exceptional customer service skills
- Strong communication skills both written and verbal
- Strong organizational skills and ability to multi-task
- Strong interpersonal skills
- Ability to train and coach others
- Demonstrated strong leadership skills
- Strong team-player attitude
- Ability to manage fast-paced high-volume shifts while providing excellent customer service
Job Duties
- Lead associates on shifts including assigning tasks cleaning line duties opening closing duties providing feedback and training
- Know and support appropriate personnel policies labor laws and safety procedures
- Ensure all security procedures are executed safe procedures open close procedures etc
- Transition into opening closing duties
- Make customers really happy
- Resolve customer complaints issues
- Empower associates to make sure all customers leave happy
- Execute and support all food safety requirements and practices
- Lead associates to open transition and close shifts without supervision
- Manage and organize the line and delegate duties to associates
- Know and uphold standards for product quality
- Work the line as needed
- Ensure back-of-the-house procedural standards are met
- Promote sales on the shift through executing the marketing plan within the four walls
- Control food costs labor waste and cash on the shift
- Count drawers and follow proper daily cash handling procedures
Job Location
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