Restaurant Services Director

Princeton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. As a company, Aramark is deeply committed to service and foster a culture centered on doing great things for employees, partners, communities, and the planet. The organization is dedicated to providing equal employment opportunities and embraces diversity and inclusion across all levels. Aramark offers a dynamic and supportive work environment where employees can grow their skills, pursue new challenges, and enjoy a strong sense of belonging. With a focus on community impact, sustainability, and employee development, Aramark remains at the forefront of the service industry through innovative solutions and dedicated customer care.

The Restaurant Services Director role at Aramark is a pivotal management position that involves developing and executing dining strategies aligned with customer preferences and operational goals. This role oversees all aspects of dining services, ensuring the delivery of a variety of cooked meal options and an exceptional dining experience for guests. The Restaurant Services Director leads teams through recruitment, training, motivation, and performance management to maximize productivity and uphold high standards of food quality and service. They are responsible for maintaining safety and sanitation protocols, complying with health regulations, and ensuring a safe environment for clients, customers, and employees.

Financial performance management is a critical aspect of this role, where the Director supervises budget planning, cost control related to food, beverages, and labor, and manages profit and loss statements to guarantee economic sustainability. The Director implements the company's operational strategies centered on labor and food services optimization to boost value and productivity while ensuring full compliance with operational excellence standards. They play an essential role in client relationship management by recognizing customer needs, maintaining effective communication, and fostering strong partnerships with client executives and other stakeholders.

Additionally, the Restaurant Services Director leads front-end operations within the restaurant setting and develops programs that align with the client's mission and vision, emphasizing environmentally friendly practices. The position involves overseeing selection, storage, cooking, presentation, and menu development processes, conducting inventory inspections, and managing accounting tasks related to operational components. This role is also authorized to engage in sales processes and contract discussions and is proactive in identifying new products and services that can drive sales growth and client retention.

In summary, the Restaurant Services Director at Aramark is a strategic and hands-on leadership role requiring a blend of management expertise, financial acumen, client relationship skills, and operational oversight. The ideal candidate will have a strong background in food service management, excellent communication skills, and the ability to foster collaboration within teams and with clients. Aramark values employees who are dedicated to excellence, customer service, and continuous improvement, all while supporting sustainable business practices. This full-time position offers a career path with opportunities for growth, development, and meaningful impact within a global organization committed to its people and communities.

Job Requirements

Minimum of four years of experience in the food service industry
Management experience of 1-3 years
Bachelor’s degree or equivalent
Strong communication skills
Ability to foster and preserve client and customer relationships
Ability to provide excellent customer service
Competence in collaboration with other units
Ability to lift, convey, push, and tug loads up to 50 pounds occasionally
Ability to stand for extended periods

Job Qualifications

The job calls for a minimum of four years of experience in the industry
A management background of 1-3 years is required for this position
This role requires a candidate with past experience in food service
A bachelor's degree or an analogous level of familiarity is mandatory
Strong communication skills
Aptitude in fostering and preserving strong ties with clients and customers to establish mutually beneficial business collaborations
Ability to display excellent customer service following Aramark's standardized service model
Competence in maintaining positive collaborations with other units to ensure a unified dining service environment
Occasional requirement to lift, convey, push, and tug loads weighing up to 50 pounds
Must be adept at standing for extended periods

Job Duties

As a management position, the Restaurant Services Director is tasked with developing and executing dining strategies that align with the tastes and needs of customers
They are responsible for overseeing and managing dining services that provide customers with various cooked meal options
Supervise, train, motivate, and cultivate teams to enhance their productivity, such as recruiting, evaluating, educating, guiding, and overseeing performance
Guarantee that the food service execution aligns with the established framework
Aid your staff by establishing a mutual comprehension of the objectives to be accomplished and the steps needed to reach them
Encourage a culture of recognition by rewarding employees for their commitments to the company
Uphold safety and sanitation protocols throughout all procedures
Recognize customer needs and effectively communicate progress in operations
Emulate Aramark's practices and systems for improved performance
Develop income streams and supervise budget planning, emphasizing the regulation of costs related to food, beverages, and workforce management
Guarantee the precision and sustainable upkeep of P&L statements
Achieve the set goals for food and personnel performance
Manage resources judiciously to maintain quality levels and control costs within the prescribed budget boundaries
Execute and preserve Aramark’s strategy for labor and food ventures
Boost value through optimizing operations, monitoring costs, and managing profits effectively
Achieving full conformity with Operational Excellence fundamentals, covering protocols related to food preparation and labor optimization
Be responsible for directing and overseeing tasks involving food production, delivery, and service
Ensure that clients, customers, and employees are in a safe and healthy environment at all times
Ensure compliance with all relevant policies, rules, and regulations, specifically those concerning safety, health, and wage standards
Create and manage processes and systems for the selection, reception, storage, cooking, presentation, and development of menus for food items
Create operational component forecasts and elucidate any variances
Accountable for overseeing accounting tasks related to these components
Check and enforce sanitation and safety requirements in the designated areas
Direct and manage unit personnel to ensure efficient production processes, effective merchandising techniques, quality control standards, cost reduction strategies, labor supervision, and employee training activities
Recruit, employ, foster, and preserve front-line team members
Perform routine inventory inspections
Abide by the record-keeping criteria established by ARAMARK, relevant authorities, and accreditation agencies
Foster partnerships with client executives and sustain beneficial client and customer engagement at every level within the client enterprise
Is permitted to engage in sales procedures and discussions involving contracts
Identify opportunities to implement new products and services that can promote sales growth and retain clients
Lead the front-end operations in the restaurant setting
Create and implement food service programs that are in line with the client's mission and vision, integrating environmentally-friendly practices