Restaurant Service Manager

Red Robin is a full-service, high-volume restaurant renowned for its unique blend of laid-back atmosphere and vibrant, quirky vibe. Unlike typical burger joints, Red Robin offers a fun, energetic environment propelled by passionate team members committed to delivering an extraordinary dining experience. As a brand, Red Robin stands for unbridled hospitality, generosity, and connection, setting itself apart by serving signature burgers beyond imagination alongside their world-famous bottomless steak fries. The restaurant emphasizes a culture of belonging, valuing diversity and fostering inclusivity so guests and staff alike feel welcome and inspired. With significant opportunities for career advancement, Red Robin is dedicated to the professional growth and personal development of its workforce. Employment with Red Robin offers a competitive compensation package alongside a comprehensive range of benefits that support employees’ well-being and lifestyle.

The Restaurant Service Manager plays a pivotal role in maintaining seamless day-to-day operations during their shifts, contributing directly to the restaurant’s overall success. This position demands a strong commitment to excellence, ensuring that every guest receives unparalleled hospitality and has memorable experiences that align with Red Robin’s brand promise. Acting as a brand ambassador, the Service Manager upholds company standards passionately, fostering an environment where continuous improvement and a positive "better for being here" mentality thrive. This role involves leading and motivating a diverse team dedicated to delivering exceptional service and operational efficiency through outstanding communication and leadership capabilities.

Compensation for the Restaurant Service Manager ranges from $50,000 to $61,000 annually, with additional opportunities to benefit from an uncapped bonus program tied to the restaurant’s financial success. Employees enjoy referral bonuses, free shift meals, a 50% food discount for their families, and closures on major holidays such as Thanksgiving and Christmas. As a key leadership figure within the restaurant, the Service Manager is also entrusted with financial oversight responsibilities including profit and loss management, and ensuring compliance with state and local health codes and regulations. Candidates must demonstrate the ability to obtain required certifications and permits, display proficiency with Microsoft Excel, Outlook, and Word, and ideally have experience with industry-specific software such as Workday, Aloha, NBO, and Hot Schedules.

Open availability is essential due to the restaurant’s operational hours, including nights, weekends, and holidays. Candidates should be at least 21 years old, possess at least two years of managerial experience, and have reliable transportation. Strong communication skills and exceptional leadership qualities are critical to inspire, develop, and guide the team effectively. Red Robin’s culture encourages a collaborative, inclusive workplace where every team member is valued and motivated to contribute towards excellence in hospitality and service. Overall, this role is tailor-made for dynamic, people-focused leaders eager to advance their careers in a fast-paced, friendly restaurant that truly cares about its employees and guests alike.