Job Overview
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading integrated entertainment company known for its dynamic portfolio of 43 destinations across North America, including casinos, sports content, and online gaming platforms such as theScore Bet Sportsbook and Casino. As a pioneer in the gaming and entertainment industry, PENN Entertainment combines cutting-edge technology with exceptional customer service to deliver an unparalleled experience to guests. The company is committed not only to entertaining its customers but also to fostering an inclusive and sustainable environment for its employees, communities, and partners. With a strong emphasis on diversity, career growth, and well-being, PENN Entertainment provides a vibrant workplace where talent thrives amid the excitement of a fast-paced industry.
This role offers a unique opportunity to join PENN Entertainment as a pivotal team member responsible for creating a welcoming and lively atmosphere for guests and coworkers alike. The position involves maintaining a fun, high-energy environment that enhances the overall guest experience. Individuals in this role will serve as gracious hosts, promoting positive interactions and ensuring guests feel valued and entertained. The responsibilities include monitoring guest behavior, particularly regarding alcohol consumption, and ensuring compliance with company policies and relevant training such as T.I.P.S. This role demands excellent communication skills to interact effectively with guests, promote gaming events, and manage transactions while upholding financial integrity.
Applicants should expect to work in a dynamic setting that calls for multitasking and attention to detail, including maintaining clean and organized workstations and ensuring all side work and cleaning duties are completed collaboratively. The job also involves supporting a team-oriented work culture, participating in company events, and contributing to community engagement efforts. Open availability is essential, covering all shifts, weekends, and holidays, reflecting the nature of the entertainment business. The company values candidates who are outgoing, energetic, and enjoy working with people, while also being able to handle a fast-paced, high-stimulus environment that demands physical endurance and quick responsiveness.
Beyond the base salary, which is determined by individual knowledge, skills, and experience, PENN Entertainment offers a comprehensive Total Rewards package. This includes wellness programs that support financial, physical, and mental health, day-one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is accrued according to local policies and increases with tenure. This competitive benefits package reflects PENN’s commitment to its team members’ growth and well-being, ensuring that employees can thrive both professionally and personally within a supportive, engaging workplace.
This role offers a unique opportunity to join PENN Entertainment as a pivotal team member responsible for creating a welcoming and lively atmosphere for guests and coworkers alike. The position involves maintaining a fun, high-energy environment that enhances the overall guest experience. Individuals in this role will serve as gracious hosts, promoting positive interactions and ensuring guests feel valued and entertained. The responsibilities include monitoring guest behavior, particularly regarding alcohol consumption, and ensuring compliance with company policies and relevant training such as T.I.P.S. This role demands excellent communication skills to interact effectively with guests, promote gaming events, and manage transactions while upholding financial integrity.
Applicants should expect to work in a dynamic setting that calls for multitasking and attention to detail, including maintaining clean and organized workstations and ensuring all side work and cleaning duties are completed collaboratively. The job also involves supporting a team-oriented work culture, participating in company events, and contributing to community engagement efforts. Open availability is essential, covering all shifts, weekends, and holidays, reflecting the nature of the entertainment business. The company values candidates who are outgoing, energetic, and enjoy working with people, while also being able to handle a fast-paced, high-stimulus environment that demands physical endurance and quick responsiveness.
Beyond the base salary, which is determined by individual knowledge, skills, and experience, PENN Entertainment offers a comprehensive Total Rewards package. This includes wellness programs that support financial, physical, and mental health, day-one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is accrued according to local policies and increases with tenure. This competitive benefits package reflects PENN’s commitment to its team members’ growth and well-being, ensuring that employees can thrive both professionally and personally within a supportive, engaging workplace.
Job Requirements
- Must have outgoing, energetic and enthusiastic attitude
- Must enjoy hosting and serving others
- Must be comfortable initiating conversations
- Able to promptly and accurately follow instructions
- Must qualify for licensing by Ohio Lottery Commission
- Must be able to work as a team
- Must be able to tolerate a high stimulus environment
- Must be able to work at a very fast pace and walk long distances throughout the shift
- Must be able to pass a background check
- Must have open availability including all three shifts, weekends, and holidays
- Must be able to respond to visual and oral cues
- Must meet professional appearance standards
- Must be comfortable and capable learning new software
Job Qualifications
- Outgoing, energetic and enthusiastic attitude
- Enjoy hosting and serving others
- Comfortable initiating conversations
- Able to follow instructions promptly and accurately
- Qualify for licensing by Ohio Lottery Commission
- Able to work as a team
- Able to tolerate a high stimulus environment
- Able to work at a fast pace and walk long distances
- Able to pass a background check
- Open availability including all three shifts, weekends, and holidays
- Able to respond to visual and oral cues
- Meet professional appearance standards
- Comfortable learning new software
Job Duties
- Foster a fun environment
- Be a gracious host to all guests and coworkers
- Promote positive community influence and participate in company-sponsored events
- Ensure interactions follow ACES Service Program guidelines
- Monitor guest alcohol consumption and intervene as needed according to company policy and T.I.P.S training
- Promote gaming events and promotions
- Process cash and credit card transactions while maintaining financial controls
- Maintain clean and stocked workstation
- Comply with state, company, and department policies and regulations
- Serve, pre-buss, buss, and clean sections including teammates' sections
- Roll silverware and clean during downtime
- Perform opening and closing side work
- Assist team members in timely guest service
- Expedite and run food for tables
- Keep restaurant clean, organized, and sanitized
- Understand and articulate menu and drinks to guests
- Tip out bartenders
- Stock and clean section
- Participate in end-of-shift side work
- Work special events as needed
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
