
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Loews Coral Gables Hotel is a prestigious luxury hotel located in the vibrant city of Coral Gables, Florida. Boasting 242 finely appointed guestrooms, including 23 elegantly designed suites, this hotel offers a perfect blend of comfort and sophistication for both leisure and business travelers. The hotel features an impressive 30,000 square feet of flexible indoor and outdoor meeting spaces, making it an ideal destination for conferences, events, and weddings. Guests can enjoy a variety of dining experiences across four Miami-inspired outlets, each offering unique culinary delights that reflect the local culture and flavors. The hotel's expansive ninth-floor pool deck serves as a stunning oasis, providing breathtaking views and a relaxing ambiance for guests to unwind. Situated just four blocks away from the famous Miracle Mile, Loews Coral Gables Hotel is the centerpiece of The Plaza Coral Gables, a dynamic 2.1 million square foot mixed-use development that includes retail shops, dining establishments, and entertainment venues. This prime location allows guests easy access to some of the best shopping and cultural experiences Coral Gables has to offer. As part of the Loews Hotels & Co portfolio, which contains 27 properties across the US and Canada, this hotel upholds the brand's commitment to exceptional service, comfort, and memorable guest experiences. The Loews Coral Gables represents the second Loews property in South Florida, reflecting the company’s expansion in this vibrant region and dedication to providing luxury accommodations with a local flair.
The role of a Food Server at Loews Coral Gables Hotel is integral to delivering the exceptional guest service that the hotel is known for. This position requires an individual who is knowledgeable about the menu offerings, including ingredients, preparation methods, presentation, and timing. The Food Server is responsible for setting up their station with all necessary supplies and maintaining a clean and organized work area throughout their shift. Greeting guests with professionalism and warmth is essential, as is the ability to suggest menu items to enhance the dining experience. Accuracy in taking and entering orders into the POS system is critical to ensure seamless coordination between the kitchen and guests. The Food Server monitors the timing of food preparation and presentation, ensuring courses are served according to hotel standards and guest expectations. Attention to detail is vital, as the server inspects each dish before it is delivered to ensure quality and presentation are impeccable. Beyond serving food and beverages, the Food Server anticipates guest needs, responds promptly to requests, and strives to ensure complete satisfaction with every dining experience. They are also responsible for handling guest checks and payments accurately, managing shift-end revenue reports and deposits, and completing side work as assigned. Teamwork, communication, and adherence to safety and cleanliness standards are paramount to success in this role. The Food Server position at Loews Coral Gables Hotel is an opportunity to contribute to a renowned luxury brand that values exceptional hospitality and offers a dynamic and rewarding work environment. Flexible scheduling, including weekends and holidays, is required, along with a commitment to maintaining the highest standards in guest service and operational excellence.
The role of a Food Server at Loews Coral Gables Hotel is integral to delivering the exceptional guest service that the hotel is known for. This position requires an individual who is knowledgeable about the menu offerings, including ingredients, preparation methods, presentation, and timing. The Food Server is responsible for setting up their station with all necessary supplies and maintaining a clean and organized work area throughout their shift. Greeting guests with professionalism and warmth is essential, as is the ability to suggest menu items to enhance the dining experience. Accuracy in taking and entering orders into the POS system is critical to ensure seamless coordination between the kitchen and guests. The Food Server monitors the timing of food preparation and presentation, ensuring courses are served according to hotel standards and guest expectations. Attention to detail is vital, as the server inspects each dish before it is delivered to ensure quality and presentation are impeccable. Beyond serving food and beverages, the Food Server anticipates guest needs, responds promptly to requests, and strives to ensure complete satisfaction with every dining experience. They are also responsible for handling guest checks and payments accurately, managing shift-end revenue reports and deposits, and completing side work as assigned. Teamwork, communication, and adherence to safety and cleanliness standards are paramount to success in this role. The Food Server position at Loews Coral Gables Hotel is an opportunity to contribute to a renowned luxury brand that values exceptional hospitality and offers a dynamic and rewarding work environment. Flexible scheduling, including weekends and holidays, is required, along with a commitment to maintaining the highest standards in guest service and operational excellence.
Job Requirements
- High School diploma or equivalent
- One plus years experience as a Food Server in high volume, upscale hotel or restaurant environment
- Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
- Ability to work flexible schedule including weekends and holidays
Job Qualifications
- High School diploma or equivalent
- One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
- Thorough knowledge of food terminology, food service techniques and sanitation standards
- Exceptional guest service skills
- Basic computer skills
- Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
- Ability to work flexible schedule to include weekends and holidays
Job Duties
- Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
- Sets up assigned station with all required supplies, "Mis en Place"
- Greets guests in a polite professional manner according to Loews standards
- Suggestively sells menu items to guests so as to enhance the dining experience
- Records all aspects of guests order accurately and enters guest orders into POS terminal
- Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
- Monitors preparation of individual courses to ensure proper flow
- Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
- Serves all food and beverage items professionally, according to Loews Standards
- Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
- Prepares and presents accurate, complete guest check
- Collects monies due and or applies charges to guest account using POS terminal
- Completes end of shift revenue report and cash deposit
- Performs all side work duties as assigned by manager/supervisor
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow team members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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