Restaurant Server-AM Prefered

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $9.75 - $15.50

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

Uniform allowance

Career advancement opportunities

flexible scheduling

Job Description

The hiring establishment is a renowned restaurant committed to delivering an exceptional dining experience that meets or exceeds guest satisfaction. This restaurant operates with a strong emphasis on quality service, culinary excellence, and a welcoming atmosphere for all guests. Known for its vibrant ambiance and dedication to customer care, this establishment values its team members as essential contributors to the overall guest experience.

This role is primarily responsible for providing timely and courteous food and beverage service to guests, ensuring each dining experience is enjoyable and seamless. The position demands attentiveness, a friendly demeanor, and the ability to manage multiple tables efficiently while maintaining the standards of the restaurant. Servers are expected to greet guests promptly upon seating, manage orders accurately, and monitor guest satisfaction throughout their visit.

In addition to traditional server responsibilities, employees in this role must ensure the quality and presentation of all dishes and beverages before serving. This includes garnishing plates, inspecting orders for accuracy, and complying with all applicable laws regarding the service of alcoholic beverages. Attention to detail and adherence to restaurant standards are essential, including maintaining clean and stocked workstations and completing designated side work and cleaning tasks during shifts.

The team member will also be expected to handle guest complaints and requests professionally, immediately notifying supervisors to rectify any issues. The role requires physical stamina, including the ability to stand for extended periods, carry trays up to 25 pounds, and maintain balance while maneuvering through a potentially fast-paced environment. A good sense of personal cleanliness and wearing the appropriate uniform is mandatory to uphold the restaurant's professional image.

Additional duties may include conforming to promotional themes, which could involve participating in themed attire or activities to enhance the guest experience. There may also be tableside food preparation responsibilities, such as carving meats or preparing special dishes, requiring skill and attention. This position anticipates ongoing training, including T.I.P.S. certification and brand-specific instruction, ensuring that all team members are well-prepared to deliver excellent service.

Career growth opportunities within the organization are available, ranging from roles such as cashier or host/hostess to restaurant manager and assistant food and beverage director positions. This pathway highlights the company’s commitment to professional development and internal promotion, fostering a rewarding career for individuals dedicated to hospitality excellence. Employment type is typically full-time or part-time with competitive compensation reflective of the local market and individual experience. This role is ideal for candidates who thrive in dynamic environments, value teamwork, and possess a genuine passion for customer service.

Job Requirements

One week minimum of on-the-job training
Must be able to stand and exert fast-paced mobility for periods of up to four (4) hours in length
Must have a good sense of balance, be able to bend, reach and kneel
Ability to lift and carry trays and bus pans frequently weighing up to 25 pounds
In some locations, must be able to dance
Subject to exposure of wet floors and temperature extremes
Must be able to speak, read, write, and understand basic English in order to communicate effectively with all guests and other hotel associates
Must possess a friendly, helpful personality enabling one to handle guest relations pleasantly and effectively
Must complete all ordering and cashier (on properties where servers are self banked) procedures and is responsible for all transactions
Prior work experience as a server in a similar-type restaurant is preferred of 1 year minimum as a busperson

Job Qualifications

Knowledge of food and beverage service principles
Ability to maintain composure in a fast-paced environment
Excellent communication and interpersonal skills
Familiarity with relevant alcoholic beverage laws
Ability to follow detailed instructions and maintain cleanliness standards
T.I.P.S. certification
Training in providing quality guest service
Training in proper food service techniques
Ability to work both independently and as part of a team

Job Duties

Greets guests arriving at station in a pleasant manner
Ensures that all newly seated guests receive immediate attention and that their orders are taken promptly
Maintains control and order of issued guest checks
Verifies all checks for information, prices, taxes, and tips
Garnishes all plates and drinks prior to serving and inspects the quality of the food before leaving the kitchen
Serves all alcoholic beverages knowledgeably and in strict compliance with all applicable alcoholic beverage laws
Continually monitors guests to ensure that their needs are met
Notifies supervisor of any complaints or unsatisfactory foods so that they can be rectified immediately
Maintains clean and stocked work stations throughout assigned shift
Completes all assigned side work prior to beginning and ending shift
Reviews cleaning chart and performs the required cleaning of the day
Clears off tables during guest meals and resets tables according to restaurant standards in preparation for new guests
Wears appropriate uniform and maintains personal cleanliness
Conforms to the promotional theme of the restaurant which may include attire, demeanor and/or other required activities (i.e., dancing and speaking 50's lingo, etc.)
Performs tableside food preparation and service as required
Performs other duties as assigned by management