Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Career development opportunities
Job Description
The Omni New Haven Hotel at Yale University is a premier luxury hotel situated in the heart of downtown New Haven, just steps away from the iconic Yale University. This upscale establishment is renowned for its breathtaking views of the Yale campus, especially from the 19th-floor John Davenport’s Restaurant. As the only 4-diamond hotel in New Haven, the Omni provides an exceptional blend of elegance, comfort, and impeccable service that distinguishes it within the city’s skyline. The hotel offers guests a memorable stay with attention to detail, exquisite dining experiences, and world-class amenities, making it a preferred destination for both business and leisure travelers.
Joining the Omni New Haven Hotel means becoming part of an award-winning team dedicated to fostering a rewarding and supportive work environment. The restaurant team plays a critical role in ensuring that every guest receives outstanding service and has a lasting, positive experience. The position focuses on maintaining the highest service standards by delivering quick, efficient, and engaging service to all restaurant patrons. The role involves an in-depth understanding of the menu, timely and accurate order management, friendly interaction with guests, and collaboration with kitchen and management staff to ensure smooth operation of the restaurant.
This restaurant server role requires attentiveness, professionalism, and the ability to work comfortably in a lively setting. It is essential to consistently provide helpful and polished service while preparing and serving orders flawlessly, managing guest interactions with care and enthusiasm, and maintaining the cleanliness and organization of service areas. Employees are expected to adhere strictly to company policies, particularly those related to safety, cash handling, and appearance, to uphold the reputation of the Omni New Haven as a leading luxury hospitality provider.
The position offers flexible scheduling, making it suitable for candidates who can work weekends and holidays, including all breakfast shifts. Experience in fine dining and knowledge of point-of-sale systems such as Micros are essential. Certification requirements include TIPS and Food Handler certificates, which ensure compliance with safety and health standards. The ability to communicate fluently in English, stand for extended periods, and operate efficiently in a fast-paced environment are critical to succeeding in this role. This opportunity is perfect for individuals passionate about the hospitality industry who wish to grow their careers within a prestigious and dynamic hotel setting.
Joining the Omni New Haven Hotel means becoming part of an award-winning team dedicated to fostering a rewarding and supportive work environment. The restaurant team plays a critical role in ensuring that every guest receives outstanding service and has a lasting, positive experience. The position focuses on maintaining the highest service standards by delivering quick, efficient, and engaging service to all restaurant patrons. The role involves an in-depth understanding of the menu, timely and accurate order management, friendly interaction with guests, and collaboration with kitchen and management staff to ensure smooth operation of the restaurant.
This restaurant server role requires attentiveness, professionalism, and the ability to work comfortably in a lively setting. It is essential to consistently provide helpful and polished service while preparing and serving orders flawlessly, managing guest interactions with care and enthusiasm, and maintaining the cleanliness and organization of service areas. Employees are expected to adhere strictly to company policies, particularly those related to safety, cash handling, and appearance, to uphold the reputation of the Omni New Haven as a leading luxury hospitality provider.
The position offers flexible scheduling, making it suitable for candidates who can work weekends and holidays, including all breakfast shifts. Experience in fine dining and knowledge of point-of-sale systems such as Micros are essential. Certification requirements include TIPS and Food Handler certificates, which ensure compliance with safety and health standards. The ability to communicate fluently in English, stand for extended periods, and operate efficiently in a fast-paced environment are critical to succeeding in this role. This opportunity is perfect for individuals passionate about the hospitality industry who wish to grow their careers within a prestigious and dynamic hotel setting.
Job Requirements
- High school diploma or equivalent
- Proven experience as a restaurant server, preferably in a fine dining environment
- Certification in TIPS and Food Handler
- Proficiency with Micros or similar POS systems
- Must be able to communicate fluently in English
- Ability to stand for extended periods
- Availability to work flexible hours including weekends and holidays
- Ability to work efficiently in a high-pressure, fast-paced work environment
Job Qualifications
- Must have restaurant wait staff experience, preferably in a fine dining setting
- Micros and cash handling experience is required
- Must be able to work a flexible schedule including weekends and holidays
- TIPS and Food Handler certifications are required
- Candidates must be able to speak fluent English
- Must be able to stand entire shift and work in a busy environment
- Micros or other cashiering system experience is required
- Must be available to work all breakfast shifts including weekends and holidays
Job Duties
- Complete knowledge of service time, menu and specials
- Greet, seat guests
- Take guest orders
- Prepare and serve orders using Moments of Service and Power of Engagement
- Inquire if additional service is needed/upsell
- Responsible for each check
- Set and clear tables
- Responsible for set-up, delivery and presentation of each guest order
- Consult with supervisor on any food pick up difficulty
- Attend all designated staff meetings and training sessions
- Complete any tasks and side duties assigned by manager
- Responsible for maintenance and cleanliness of service areas
- Aid guests in locating other areas of the hotel (walk them to the destination if possible)
- Adhere to cash handling standards
- Follow all company policies and procedures
- Ensure clean uniform and professional personal appearance
- Maintain confidentiality of proprietary information
- Protect company assets
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions
- Complete safety training and certifications
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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