Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that has established itself as an innovator within the hospitality industry. Known for its dominant presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. The company manages a portfolio with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate’s service excellence spans all aspects of hospitality property management, including planning, development, recapitalization, and disposition. The company's expertise is further... Show More
Job Requirements
- High school diploma or equivalent
- Relevant experience in hospitality or customer service preferred
- Ability to work long and flexible hours
- Capability to exert medium work involving lifting up to 50 pounds
- Ability to stand for entire shift
- Physical ability to maneuver throughout the dining area carrying full trays
- Effective verbal and written communication skills
- Ability to listen attentively and clarify concerns
- Multitasking and prioritization skills
- Commitment to maintaining attendance and punctuality
- Adherence to company standards for appearance and grooming
- Compliance with safety and operational policies
- Problem-solving skills
- Ability to handle confidential information
- Open to cross-training
- Initiative in anticipating needs
- Ability to perform additional duties as requested
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or related field preferred
- Ability to communicate effectively both verbally and in writing
- Ability to listen, understand, and clarify concerns of employees and guests
- Skilled in multitasking and prioritizing departmental functions
- Approach encounters with an attentive, friendly, courteous, and service-oriented manner
- Ability to maintain high standards of personal appearance, including proper uniform and nametag
- Willingness to attend all required hotel meetings and training
- Ability to handle and solve problems proactively
- Capability to understand and apply complex information from various sources
- Willingness to cross-train in other hotel-related areas
- Commitment to maintaining confidentiality of information
- Demonstrated initiative by anticipating guest or operational needs
- Maintain a friendly and warm demeanor at all times
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and fellow employees
- Be familiar with the organization of restaurants, lounges, and room service and understand each job position
- Possess thorough knowledge of menus and current specials
- Provide food and beverage service in an attentive, courteous, and efficient manner
- Pre-bus tables removing soiled dishes after each course
- Operate the point of sale system accurately
- Perform cashiering tasks including closing checks and preparing end of shift paperwork
- Execute opening and closing procedures and complete side-work duties as assigned
- Maintain stocked, tidy and clean tables and side stands
- Ensure beverages are at least three-quarters full
- Breakdown trays of soiled dishes and linen in dishroom as per standards
- Answer telephone calls professionally
- Upsell food, beverage and promotional items consistently
- Know fire extinguisher locations and usage
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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