Restaurant Server

Sheraton Hotels & Resorts, a prestigious brand within the Marriott International portfolio, has been a symbol of hospitality and connection since 1937. As a part of Marriott International, Sheraton is dedicated to creating memorable experiences and fostering a sense of belonging in over 400 communities worldwide. This renowned hotel chain is committed to equality, diversity, and inclusion, ensuring that all associates have access to opportunities and are valued for their unique backgrounds and talents. Sheraton’s mission is to be 'The World's Gathering Place,' inviting guests and team members alike to experience thoughtful service and authentic connections.

The Guest Service Expert role at Sheraton Hotels & Resorts offers an exciting opportunity for individuals passionate about delivering exceptional customer service and creating memorable dining experiences. This position goes beyond simply serving food and drinks; it is about crafting a unique guest experience that makes every visit special. Guest Service Experts take initiative by providing attentive service, ensuring a safe and welcoming environment, and supporting smooth operations in the dining area. Responsibilities include setting tables, effective communication with kitchen staff, interacting and serving guests, and maintaining cleanliness of workspaces. This role requires a proactive hands-on approach and physical stamina to move, lift, and carry items, ensuring seamless service throughout the guest’s visit.

In this role, associates are expected to uphold the highest standards of quality, professionalism, and safety. Guest Service Experts must maintain a professional appearance and communication style, adhering to company policies and procedures. The position involves standing, sitting, or walking for extended periods, moving over various floor surfaces safely, and occasionally lifting objects weighing up to 50 pounds with assistance. These physical demands require individuals with good stamina and a readiness to engage fully in their duties.

The position is ideal for those seeking entry-level hospitality roles with room for growth. While no supervisory experience is required, a high school diploma or GED equivalent is preferred along with less than one year of related work experience. Sheraton Hotels & Resorts encourages individuals eager to contribute to a dynamic team environment, passionate about guest satisfaction, and ready to represent a globally recognized brand to apply. Employees benefit from working in a supportive, inclusive culture where diversity is celebrated and where their contributions directly impact the guest experience and business success.

By joining Sheraton, associates become part of a worldwide network focused on collaboration, community, and ongoing professional development. The culture emphasizes belonging and the ability to grow while delivering genuine hospitality. For those looking to start or advance their careers in the hospitality industry, the Guest Service Expert position offers a great platform to develop skills, gain valuable experience, and be part of a reputable global brand. Sheraton Hotels & Resorts is not just a workplace; it is a community committed to fostering talent and providing meaningful career paths for all team members.