Restaurant Server

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Benefits

competitive salary

Annual review with increase potential

401k program with company match

Medical insurance

Dental Insurance

Vision Insurance

wellness benefits

Job Description

Arbor Lodging is a premier hotel investment and management company with a flourishing portfolio of properties across the United States, Mexico, and the Caribbean. Renowned for its trusted partnerships, Arbor Lodging is an approved manager for major hospitality brands such as Marriott, Hilton, Hyatt, and IHG. The firm prides itself on a proactive, holistic service approach that ensures guests feel genuinely welcomed and supported at every interaction, strengthening lifelong connections and memorable experiences. Its culture centers on people-first values, leveraging data insights and results-oriented strategies to continuously elevate hospitality standards. Arbor Lodging fosters an innovative and inclusive environment where employees are encouraged to grow, develop, and advance through five guiding principles: doing the right thing with integrity, leading with heart and kindness, being accountable for outcomes, aiming higher to exceed expectations, and celebrating diversity by respecting individual perspectives.

The Server role at Arbor Lodging is vital in delivering exceptional dining experiences to guests. Servers are entrusted with taking accurate orders, providing detailed menu information, and selling food and beverage offerings with professionalism and warmth. This fast-paced position demands exceptional communication skills, strong multitasking abilities, and a high level of customer service to ensure guests have positive and memorable visits. Servers also assist with processing payments, maintaining clean and well-prepared dining areas, and supporting hospitality operational standards in compliance with company policies and procedures. This role offers an opportunity to work within a reputable hospitality management organization that values its workforce and provides competitive compensation, benefits, and opportunities for advancement. Arbor Lodging is committed to equal employment opportunities and compliance with all applicable wage laws and nondiscrimination regulations, creating a fair and supportive workplace for all employees.

Job Requirements

High school diploma or equivalent
Prior experience in food and beverage service preferred
Ability to communicate effectively
Capacity to multitask and work efficiently in a fast-paced setting
Ability to stand or walk for extended periods
Capability to lift up to 50 pounds
Must comply with all training and certification requirements

Job Qualifications

Excellent customer service skills
Strong interpersonal skills with the ability to engage with guests and coworkers professionally
Ability to work in a fast-paced environment
High school education or related experience
Must obtain and maintain any required certifications

Job Duties

Sell and serve food and beverages safely
Process guests bills and payments
Set up tables and ensure cleanliness of linen, silverware, and glassware
Know the menu and be able to explain ingredients and preparation methods
Provide a warm, friendly, and professional dining experience by greeting guests, taking accurate orders, and ensuring their needs are met throughout their visit
Clean tables including removal of and proper placement of soiled wares and trash
Report all tips in compliance with company policy and IRS regulations
Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift
Maintain a professional and positive attitude towards guests and associates
Be knowledgeable on hotel facility and services to assist guests
Process checks and payments in compliance with policies and procedures
Ability to lift 50 lbs and walk, sit, or stand for extended periods
Ability to lift, pull, and push moderate weight
Perform additional tasks as assigned