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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Vacation enhancement
personal day
Paid holidays
funeral leave
Pet bereavement
Footwear reimbursement
life insurance policy
holiday bonus
Sick Time
travel benefits
Friends and family rate
retirement plan with company match
Job Description
Crowne Plaza Lansing, part of the globally recognized InterContinental Hotels Group (IHG), is a distinguished hotel known for its exceptional hospitality and commitment to guest satisfaction. Located in Lansing, Michigan, this upscale hotel offers a comprehensive range of amenities and services tailored to meet the needs of both business and leisure travelers. With well-appointed guest rooms, modern meeting spaces, and a vibrant dining atmosphere, Crowne Plaza Lansing aims to provide a seamless and memorable experience for every visitor. The hotel's restaurant is celebrated for its fine dining experience, combining sophisticated cuisine with outstanding service, making it a preferred destination for... Show More
Job Requirements
- A high school or equivalent education is preferred
- minimum of six months of prior food service experience is preferred
- must be at the minimum age to serve alcohol in line with any local legislative requirements
- ability to work a flexible schedule including nights, weekends, and/or holidays
- attendance at all scheduled training sessions and meetings is required
- comply with Crowne Plaza Lansing rules and regulations
- ability to navigate software and applications
- ability to comply with local laws regarding food handling and alcohol service
- physical ability to lift and transport items weighing up to 50 pounds regularly
- physical ability to maneuver carts or equipment weighing up to 250 pounds occasionally
- ability to exert well-paced mobility for up to 8 hours
- ability to work in varying temperature conditions
- ability to engage with guests and colleagues
Job Qualifications
- A high school or equivalent education is preferred
- minimum of six months of prior food service experience is preferred
- must be at the minimum age to serve alcohol in line with any local legislative requirements
- strong problem-solving and reasoning skills
- communication skills, written or verbal, in the primary language(s) used in the workplace
- basic reading, writing, and math
- ability to navigate necessary software and applications
- ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam
- knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation
- ability to engage with guests and colleagues
- ability to work a flexible schedule including nights, weekends, and/or holidays
Job Duties
- Take guest orders and serve food and beverages using established hotel standards
- complete all IHG and hotel training
- monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease
- check identification of guests appearing to be under 40 years of age
- notify management of incidents involving excessive alcohol consumption or impaired condition of guests
- clean and maintain workspace
- perform pre- and post- shift duties such as cleaning and stocking
- clean and maintain workspace including tables, walls, windows, floors, and in-room dining carts
- engage with guests and colleagues using D.A.R.E. to Connect behaviors
- follow hotel safety protocols and procedures at all times
- immediately report any safety/service incident to the restaurant manager or the person in charge (PIC)
- additional duties as necessary and assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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