Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Vacation enhancement
personal day
Paid holidays
funeral leave
Pet bereavement
Footwear reimbursement
life insurance policy
holiday bonus
Sick Time
travel benefits
Friends and family rate
retirement plan with company match
Job Description
Crowne Plaza Lansing, part of the globally recognized InterContinental Hotels Group (IHG), is a distinguished hotel known for its exceptional hospitality and commitment to guest satisfaction. Located in Lansing, Michigan, this upscale hotel offers a comprehensive range of amenities and services tailored to meet the needs of both business and leisure travelers. With well-appointed guest rooms, modern meeting spaces, and a vibrant dining atmosphere, Crowne Plaza Lansing aims to provide a seamless and memorable experience for every visitor. The hotel's restaurant is celebrated for its fine dining experience, combining sophisticated cuisine with outstanding service, making it a preferred destination for guests seeking quality dining in an elegant setting. As part of the IHG family, the hotel benefits from a strong brand reputation, a global network, and a dedication to sustainability and community engagement, making it a desirable place to work and grow professionally.
The role of Restaurant Team Member at Crowne Plaza Lansing is a dynamic and rewarding position suited for individuals passionate about hospitality and eager to contribute to creating memorable experiences for guests. This role is integral to the hotel's dining operations, where team members utilize their skills and talents to deliver exceptional service in line with the high standards of the Crowne Plaza brand and IHG guidelines. Employees in this role are responsible for taking guest orders, serving food and beverages, and maintaining a pristine dining environment. They are also tasked with monitoring guest alcohol consumption responsibly, ensuring compliance with legal and hotel protocols, and engaging with guests to enhance their dining experience. This position offers an opportunity to work within a professional team that values communication, teamwork, and dedication. Candidates are expected to complete all required training provided by IHG and the hotel, equipping them with the knowledge and skills necessary for excellence in their service. Additionally, the role demands physical stamina to operate efficiently within the hospitality environment, accommodating various temperature conditions and physical tasks such as lifting and maneuvering equipment. Crowne Plaza Lansing provides a supportive work culture, recognizing the importance of employee well-being through comprehensive benefits including medical, dental, and vision insurance, paid vacation and holidays, retirement plans, and unique perks like travel benefits at IHG hotels worldwide. This position is ideal for individuals looking to advance their career in the hospitality industry, offering both professional development and a fulfilling work environment where one’s enthusiasm and dedication directly impact guest satisfaction and business success.
The role of Restaurant Team Member at Crowne Plaza Lansing is a dynamic and rewarding position suited for individuals passionate about hospitality and eager to contribute to creating memorable experiences for guests. This role is integral to the hotel's dining operations, where team members utilize their skills and talents to deliver exceptional service in line with the high standards of the Crowne Plaza brand and IHG guidelines. Employees in this role are responsible for taking guest orders, serving food and beverages, and maintaining a pristine dining environment. They are also tasked with monitoring guest alcohol consumption responsibly, ensuring compliance with legal and hotel protocols, and engaging with guests to enhance their dining experience. This position offers an opportunity to work within a professional team that values communication, teamwork, and dedication. Candidates are expected to complete all required training provided by IHG and the hotel, equipping them with the knowledge and skills necessary for excellence in their service. Additionally, the role demands physical stamina to operate efficiently within the hospitality environment, accommodating various temperature conditions and physical tasks such as lifting and maneuvering equipment. Crowne Plaza Lansing provides a supportive work culture, recognizing the importance of employee well-being through comprehensive benefits including medical, dental, and vision insurance, paid vacation and holidays, retirement plans, and unique perks like travel benefits at IHG hotels worldwide. This position is ideal for individuals looking to advance their career in the hospitality industry, offering both professional development and a fulfilling work environment where one’s enthusiasm and dedication directly impact guest satisfaction and business success.
Job Requirements
- A high school or equivalent education is preferred
- minimum of six months of prior food service experience is preferred
- must be at the minimum age to serve alcohol in line with any local legislative requirements
- ability to work a flexible schedule including nights, weekends, and/or holidays
- attendance at all scheduled training sessions and meetings is required
- comply with Crowne Plaza Lansing rules and regulations
- ability to navigate software and applications
- ability to comply with local laws regarding food handling and alcohol service
- physical ability to lift and transport items weighing up to 50 pounds regularly
- physical ability to maneuver carts or equipment weighing up to 250 pounds occasionally
- ability to exert well-paced mobility for up to 8 hours
- ability to work in varying temperature conditions
- ability to engage with guests and colleagues
Job Qualifications
- A high school or equivalent education is preferred
- minimum of six months of prior food service experience is preferred
- must be at the minimum age to serve alcohol in line with any local legislative requirements
- strong problem-solving and reasoning skills
- communication skills, written or verbal, in the primary language(s) used in the workplace
- basic reading, writing, and math
- ability to navigate necessary software and applications
- ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam
- knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation
- ability to engage with guests and colleagues
- ability to work a flexible schedule including nights, weekends, and/or holidays
Job Duties
- Take guest orders and serve food and beverages using established hotel standards
- complete all IHG and hotel training
- monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease
- check identification of guests appearing to be under 40 years of age
- notify management of incidents involving excessive alcohol consumption or impaired condition of guests
- clean and maintain workspace
- perform pre- and post- shift duties such as cleaning and stocking
- clean and maintain workspace including tables, walls, windows, floors, and in-room dining carts
- engage with guests and colleagues using D.A.R.E. to Connect behaviors
- follow hotel safety protocols and procedures at all times
- immediately report any safety/service incident to the restaurant manager or the person in charge (PIC)
- additional duties as necessary and assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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