
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Job Description
Jack in the Box is a well-established fast-food restaurant chain recognized for its diverse menu offerings and commitment to customer satisfaction. Operating primarily in the quick-service restaurant industry, Jack in the Box prides itself on delivering delicious, high-quality meals paired with an outstanding guest experience. With numerous locations nationwide, the company continues to expand its footprint by emphasizing innovation, operational excellence, and a strong company culture that values integrity, respect, and teamwork. Jack in the Box aims to ensure every customer interaction is memorable, focusing on both internal team development and external customer service.\n\nThe role of Restaurant Operations Manager at Jack in the Box is pivotal to achieving these goals. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of a Jack in the Box restaurant unit, ensuring both the internal team and customers receive exceptional service. This leadership position requires a hands-on approach in managing staff recruitment, training, and development to uphold operational standards and regulatory compliance. You will play a key role in fostering a positive work environment that motivates employees while delivering top-notch service and food quality to guests. Additionally, you will leverage management information systems to analyze financial and operational performance, identify trends, and implement improvement plans designed to boost sales and profitability. Your efforts will reflect the Service Profit Chain philosophy and Jack in the Box's Brand Promise, emphasizing superior customer experience, employee satisfaction, and business success. This exempt position reports directly to the District Manager and involves full responsibility for P&L management and compliance with company policies and health regulations. Ideal candidates bring a strong business mindset, excellent interpersonal and organizational skills, and a passion for leading teams in a fast-paced, customer-focused setting. The position rewards dedicated professionals with opportunities for career growth within a dynamic restaurant field operations department.
Job Requirements
- High school diploma, G.E.D., or equivalent
- Minimum 1+ years experience as Associate Manager and/or 2 years as First Assistant Manager for internal promote
- Minimum 3 years experience managing a service concept with full P&L responsibility for external recruit
- Must be 18 years or older
- Completion of Restaurant Manager training classes
- ServSafe certification
- Proficient English language skills
- Excellent interpersonal, analytical, and organizational skills
- Ability to stand and walk for 85-95% of shift
- Ability to lift 10-65 lbs
- Ability to operate computer and restaurant equipment
- Personal vehicle for transportation
Job Qualifications
- High school diploma, G.E.D., or equivalent required
- Associate's or Bachelor's degree preferred
- Minimum 1+ years experience as an Associate Manager and/or 2 years as a First Assistant Manager for internal promotes
- Minimum 3 years experience managing a service concept with full P&L responsibility for external recruits
- Must be 18 years or older
- Completed Restaurant Manager training classes
- ServSafe certified
- Proficient in English with excellent interpersonal, analytical, and organizational skills
- Self-starter with strong initiative
- Personal vehicle for transportation
Job Duties
- Oversee recruitment, training, and development of restaurant employees
- Monitor and manage staffing levels to ensure operational efficiency
- Create a positive work environment fostering employee engagement and recognition
- Lead daily operations to ensure exceptional guest service and food quality
- Address guest concerns promptly to maintain the brand's image
- Analyze financial performance and operational metrics to identify improvement opportunities
- Implement strategies to maximize sales and profitability while maintaining compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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