Restaurant Operations Manager

Dave & Buster's Inc. and Main Event Entertainment are leading brands in the restaurant and entertainment industry, creating vibrant, fun-filled venues that bring people together to enjoy great food, exciting games, and memorable experiences. As part of a company that strongly emphasizes an energetic and dynamic workplace, these establishments have carved out a unique niche where dining meets entertainment under one roof. They are well known for fostering a welcoming environment for guests and employees alike, demonstrating a commitment to exceptional customer service and innovative entertainment offerings.

The Restaurant & Operations Manager role at Dave & Buster's and Main Event Entertainment is a pivotal leadership position designed for individuals passionate about thriving in fast-paced, multifaceted restaurant and entertainment environments. This role demands a strategic thinker and hands-on leader who can oversee and inspire a team to deliver excellence consistently. The manager will be responsible for setting operational standards, managing both staff and resources, and driving initiatives that surpass business goals while enhancing the guest experience.

This position offers a competitive salary range of $58,629 to $68,976 annually and includes an attractive benefits package. Employment is full-time and often requires dedication that extends to weekends, nights, and holidays, reflecting the nature of the hospitality industry. The work environment is vibrant and sometimes noisy, demanding resilience and a strong ability to multitask under pressure.

Key responsibilities include leading hourly team members by example, fostering a culture of fun and engagement, and collaborating with the management team to achieve high-quality outcomes. The Restaurant & Operations Manager will also manage critical aspects such as cost control for goods sold and labor, recruitment and training, and maintaining operational efficiency during busy periods that can include handling days with revenues reaching $100,000. They must be proficient in balancing attention to detail with a broad strategic overview, ensuring all facets of the operation are running smoothly to guarantee a memorable guest experience.

This role is perfect for someone who thrives on immediate gratification from their work—the joy of making someone's day better and inspiring their team to exceed performance expectations is central to the job. Ideal candidates will demonstrate true leadership capabilities and a proven track record of beating goals while maintaining high morale and engagement among their staff. The job also entails a significant physical component, requiring managers to be on their feet and moving for long shifts, averaging around 50 hours per week.

At Dave & Buster's and Main Event Entertainment, the employee experience is just as important as the guest experience. The company supports its leaders with a large management team, ensuring multiple managers per shift to facilitate teamwork and shared responsibilities. Employees benefit from a positive workplace culture and numerous opportunities for career growth across two prominent entertainment brands.

In summary, this role offers a uniquely rewarding opportunity for a dedicated restaurant professional to advance their career in a lively and growing sector. With competitive compensation, a comprehensive benefits package, and the chance to work with some of the most recognized names in entertainment dining, the Restaurant & Operations Manager position is ideal for those seeking to be challenged and energized each day while making a significant impact on business success and guest satisfaction.