Restaurant Operations Manager

Dave & Buster's Inc. and Main Event Entertainment are renowned leaders in the restaurant and entertainment industry, operating a unique blend of dining and interactive gaming experiences. Established as major players in the hospitality and entertainment sector, these brands pride themselves on delivering high-quality service, memorable guest experiences, and dynamic workplace environments. Both entities offer a combination of casual dining with state-of-the-art entertainment, creating social destinations where fun and food come together under one roof. This innovative approach positions them as sought-after employers for professionals eager to work in fast-paced, vibrant settings that emphasize team spirit and guest satisfaction.

The Restaurant & Operations Manager role is a critical leadership position responsible for driving operational excellence and inspiring a culture of fun and efficiency. As a leader, you will oversee all aspects of the restaurant and entertainment operations, ensuring that day-to-day activities align with strategic business goals and exceptional guest experiences. This position involves collaborating with a large leadership team, often managing multiple managers per shift, to deliver seamless service and exceed performance targets even during high-volume days that can reach $100,000 in revenue.

In this role, you will enjoy leading and developing hourly team members through effective coaching, hiring, training, and continuous professional development. Your leadership skills will be pivotal in motivating the team to embrace the core values of the company, fostering a positive and energetic atmosphere both among staff and guests. The ability to manage labor and cost controls effectively is essential, ensuring the business operates profitably without compromising on service quality.

The successful candidate will excel in handling the fast-paced and demanding environment intrinsic to the restaurant and entertainment business. This includes working weekends, nights, holidays, and navigating the often noisy and distracting conditions typical of this dynamic industry. Your workweek will average around 50 hours, requiring stamina, dedication, and a proactive leadership style.

The compensation package reflects the importance of this role, with a competitive salary range between $55,311 and $65,072 annually. Additionally, a quarterly bonus program rewards exceptional performance, reinforcing the company’s commitment to recognizing and incentivizing leadership excellence.

Beyond salary, employees benefit from comprehensive health coverage including medical, dental, vision, long and short-term disability insurance. The company also supports employee wellbeing through an Employee Assistance Program and offers the Buster’s Legacy Fund to assist team members facing difficult times. Retirement planning is encouraged via a 401(k) matching plan, while perks like free food and free gameplay enhance the workplace culture and employee satisfaction.

Moreover, being part of either Dave & Buster's or Main Event Entertainment means having access to multiple career growth opportunities within two well-established and expanding brands under one roof. This unique structure not only doubles career advancement opportunities but also fosters a strong, fun-oriented work environment where team members can thrive and build fulfilling careers.

In summary, the Restaurant & Operations Manager position offers an exciting career path for those passionate about leadership in the hospitality industry, combining strategic oversight, hands-on management, and a commitment to delivering unforgettable guest experiences. Applicants who are resilient, goal-oriented, and enjoy working in a lively setting with a high focus on teamwork and guest engagement will find this role to be both rewarding and challenging.