Restaurant Operations Manager

Dave & Buster's Inc. is a renowned restaurant and entertainment company that offers a unique and vibrant experience combining dining with interactive games and entertainment. Known for its lively atmosphere and top-notch guest services, Dave & Buster's operates multiple locations across the United States, attracting a diverse customer base ranging from families to young professionals. The company prides itself on creating memorable guest experiences, fostering a fun work environment, and maintaining a strong leadership team. They provide career growth opportunities by managing two well-known entertainment brands, Dave & Buster's and Main Event Entertainment, under one roof. This dual-brand setup allows employees to explore various paths and elevate their careers within the entertainment and hospitality industry. Employment with Dave & Buster's means being part of a dynamic team that thrives in a fast-paced, multi-faceted restaurant and entertainment environment, where teamwork, leadership, and passion for guest satisfaction are paramount. The company supports its workforce with a range of benefits, including health insurance, bonus programs, and unique perks such as free food and gameplay, ensuring a rewarding professional experience. The employment type is full-time, with a competitive salary range from $55,311 to $65,072 per year, supplemented by quarterly bonuses and comprehensive benefits.

The Restaurant & Operations Manager role at Dave & Buster's is a pivotal leadership position responsible for overseeing all aspects of restaurant operations to drive business success and enhance the guest experience. This role demands a high energy level, strong leadership capabilities, and the ability to handle the demands of managing a busy entertainment venue, including working 50-hour weeks and handling high revenue days. The manager will lead hourly team members, ensuring they deliver excellent customer service while maintaining operational standards and controlling costs such as labor and cost of goods sold. They will actively participate in recruiting, hiring, coaching, and training processes to build a motivated and capable team. Effective communication, fostering a fun and positive environment, and inspiring the team to exceed goals are central to this position. The manager will also focus on upholding core company values and working collaboratively with the management team to produce high-quality, timely results. This role is ideal for someone who thrives in an energetic, noisy environment and seeks immediate gratification from delivering outstanding guest experiences and meeting challenging business goals. The position requires weekend, night, and holiday availability, reflecting the nature of the entertainment and hospitality industry. Success in this role will be measured by the ability to lead a dynamic team, surpass operational expectations, and contribute to a vibrant and enjoyable atmosphere for guests and staff alike.