Restaurant Manager Twin Peaks

Twin Peaks is a popular restaurant and bar chain known for its unique mountain lodge atmosphere, exceptional hospitality, and high-quality food and beverage experiences. With a focus on creating an inviting and entertaining environment, Twin Peaks prides itself on delivering best-in-class service to every guest. The company is dedicated to maintaining rigorous standards of cleanliness, safety, and customer satisfaction while fostering a dynamic and supportive workplace for its employees. Twin Peaks aims to be a top choice dining destination by blending a distinctive theme with excellent operational management and local community engagement.

The Manager role at Twin Peaks is a pivotal leadership position responsible for directing the work of store employees to ensure a profitable, efficient, and highly enjoyable guest experience. This position requires balancing operational excellence with motivating and coaching a diverse team, which includes kitchen staff and the distinctive Twin Peaks Girls. The manager must enforce policies adherence, particularly relating to employment, incident documentation, and responsible alcohol service, in accordance with legal and company standards.

Key responsibilities include managing costs, driving sales through local marketing efforts, recruiting suitable candidates, enforcing health and safety regulations, and maintaining high service standards with a focus on the Steps of Service and P.E.A.K.S guest service principles. The manager also plays a critical role in overseeing quality assurance and sanitation, cash handling, and maintaining an atmosphere free from harassment, discrimination, or negative behaviors. Furthermore, the manager is actively involved in employee development protocols, including training, coaching, scheduling, and performance management. Strong leadership skills are necessary to uphold Twin Peaks' professional environment and culture, ensuring all team members meet or exceed established standards, including image and costume guidelines.

This position requires prior leadership experience in high-volume restaurant and/or bar settings. Effective communication skills in English are essential, and Spanish language skills are regarded as highly beneficial. The role demands a hands-on approach, with physical requirements including extended standing, walking, and occasionally lifting up to 40 pounds. Managers should possess solid reasoning abilities, enabling them to handle changing situations and perform essential calculations for transactions and deposits. Compliance with all training requirements, including alcohol and food service certifications, is mandatory before working shifts independently.

Working at Twin Peaks involves exposure to a lively restaurant environment, which may include loud noise levels, kitchen fumes, and wet or humid conditions. Some locations feature smoking sections where managers may encounter cigarette or cigar smoke. Despite these challenges, Twin Peaks fosters a professional, fast-paced, and engaging work atmosphere where managers can excel and contribute significantly to business success and guest satisfaction.