Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Pet insurance
Employee Discounts
Job Description
Loews Atlanta Hotel is a distinguished hotel located in the vibrant Midtown district, placing guests within walking distance of some of Atlanta's most renowned attractions. Known as Atlanta's Most Vibrant Neighborhood, Midtown offers a dynamic blend of cultural, dining, and entertainment options that attract travelers from around the world. The Loews Atlanta Hotel balances modern southern charm with metropolitan luxury, offering beautiful rooms, spectacular views, and exceptional hospitality to create an unforgettable guest experience. This property is an epitome of elegance and comfort in the heart of the city, designed to meet the needs of both leisure and business travelers alike.
Loews Hotels & Co, founded in 1960, is a prestigious operator of iconic hotels and resorts across the United States, renowned for providing outstanding guest services through a diverse and inclusive workforce. At Loews, growth and belonging are integral to the company culture; employees are celebrated for their unique backgrounds and aspirations. The company fosters an inclusive workplace where team members of all ages, races, sexual orientations, and abilities can thrive and contribute meaningfully.
The position available at Loews Atlanta Hotel is an integral leadership role within the Food and Beverage department. Reporting directly to the Director of Food and Beverage, the role involves managing day-to-day operations of various food outlets to ensure seamless service delivery and exceptional guest satisfaction. This role emphasizes leadership in organizing, directing, staffing, and coordinating outlet activities while maintaining the highest quality standards aligned with hotel policies. A significant part of the role is hands-on engagement, working actively on the floor during busy service times and maintaining dynamic communication between the kitchen, bar, and room service teams.
The successful candidate will oversee staffing, scheduling, training, and workforce development for multiple outlets, ensuring operational efficiency within budgetary constraints. Responsibilities also include inventory control, payroll management, guest interaction to gauge satisfaction, and enforcing compliance with safety and quality standards. Regular collaboration with culinary leadership is necessary to anticipate and manage special events, reservations, and VIP visits.
This leadership role also includes mentoring and performance evaluation duties, as the individual will coach, counsel, and retrain staff to elevate service levels consistently. Participation in hotel-wide and departmental meetings ensures that the incumbent stays informed of current promotions and operational changes, supporting a cohesive team environment throughout the hotel.
Loews offers a comprehensive benefits package emphasizing health and wellness, career growth through training and development, and a supportive work environment that values diversity and inclusion. Employees benefit from competitive health insurance options, a 401(k) plan with company match, various paid leave options including bereavement and pet bereavement leave, tuition reimbursement programs, pet insurance, and exclusive hotel rates and perks.
Overall, this role is ideal for a seasoned food and beverage professional with a passion for hospitality excellence who seeks to grow their career within a reputed hotel company that values personal development and employee well-being. This is a full-time position requiring flexibility to work weekends and holidays, reflective of the dynamic hospitality environment. If you are committed to delivering top-tier dining experiences and leading a team toward operational success, Loews Atlanta Hotel offers a remarkable career opportunity in an iconic destination.
Loews Hotels & Co, founded in 1960, is a prestigious operator of iconic hotels and resorts across the United States, renowned for providing outstanding guest services through a diverse and inclusive workforce. At Loews, growth and belonging are integral to the company culture; employees are celebrated for their unique backgrounds and aspirations. The company fosters an inclusive workplace where team members of all ages, races, sexual orientations, and abilities can thrive and contribute meaningfully.
The position available at Loews Atlanta Hotel is an integral leadership role within the Food and Beverage department. Reporting directly to the Director of Food and Beverage, the role involves managing day-to-day operations of various food outlets to ensure seamless service delivery and exceptional guest satisfaction. This role emphasizes leadership in organizing, directing, staffing, and coordinating outlet activities while maintaining the highest quality standards aligned with hotel policies. A significant part of the role is hands-on engagement, working actively on the floor during busy service times and maintaining dynamic communication between the kitchen, bar, and room service teams.
The successful candidate will oversee staffing, scheduling, training, and workforce development for multiple outlets, ensuring operational efficiency within budgetary constraints. Responsibilities also include inventory control, payroll management, guest interaction to gauge satisfaction, and enforcing compliance with safety and quality standards. Regular collaboration with culinary leadership is necessary to anticipate and manage special events, reservations, and VIP visits.
This leadership role also includes mentoring and performance evaluation duties, as the individual will coach, counsel, and retrain staff to elevate service levels consistently. Participation in hotel-wide and departmental meetings ensures that the incumbent stays informed of current promotions and operational changes, supporting a cohesive team environment throughout the hotel.
Loews offers a comprehensive benefits package emphasizing health and wellness, career growth through training and development, and a supportive work environment that values diversity and inclusion. Employees benefit from competitive health insurance options, a 401(k) plan with company match, various paid leave options including bereavement and pet bereavement leave, tuition reimbursement programs, pet insurance, and exclusive hotel rates and perks.
Overall, this role is ideal for a seasoned food and beverage professional with a passion for hospitality excellence who seeks to grow their career within a reputed hotel company that values personal development and employee well-being. This is a full-time position requiring flexibility to work weekends and holidays, reflective of the dynamic hospitality environment. If you are committed to delivering top-tier dining experiences and leading a team toward operational success, Loews Atlanta Hotel offers a remarkable career opportunity in an iconic destination.
Job Requirements
- Associate degree or higher in hospitality or food service management
- minimum two years management experience in quality food service
- certification as food service manager or ability to obtain
- ability to manage labor and operational costs effectively
- strong leadership and communication skills
- ability to work flexible hours including weekends and holidays
- commitment to guest satisfaction
- adherence to company policies and safety regulations
Job Qualifications
- Associate of Science degree or higher in Hospitality or Food Service management
- thorough knowledge of upscale food service operations administration
- two years management experience in hotel or quality food service operations
- food service manager certification as required or ability to obtain
- effective management and leadership skills
- strong organizational and communication skills
- ability to work flexible schedule including weekends and holidays
- friendly, sincere and professional demeanor
Job Duties
- Maintain outlet staffing levels to provide optimal performance
- represent the Director of Food and Beverage in their absence
- ensure adherence to departmental and company guidelines, policies and procedures
- manage smooth, efficient, cost-effective operation of outlets including labor management and inventory control
- supervise outlet activities to ensure quality production and delivery of product and service
- interact frequently with guests to ensure satisfaction and enjoyment of dining experience
- prepare department storeroom requisitions and control operational costs
- review daily payroll reports and manage labor costs
- communicate daily with Executive Chef or Sous Chef regarding reservations and VIPs
- interview, train, appraise, coach, counsel and discipline department personnel
- follow new hire and ongoing training programs
- evaluate employee performance and establish goals and training needs
- coach and retrain employees
- attend hotel and departmental meetings for effective communication
- evaluate guest needs and industry changes to recommend operational improvements
- maintain visibility and work floor during peak service times
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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