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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $28,400.00 - $40,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Church's Chicken is a recognized leader in the quick service restaurant industry, known for its commitment to providing high-quality comfort food and excellent customer experiences. Established over 60 years ago, Church's Chicken has built a reputation for serving real, flavorful meals that bring joy and satisfaction to its guests. The company prides itself on being more than just a restaurant; it is a community where hardworking individuals can grow their careers and achieve personal and professional success through dedication and service. Church's Chicken operates numerous locations, each focused on delivering superior dining experiences with a focus on cleanliness, safety, and... Show More
Job Requirements
- High school diploma or GED required
- one year of supervisory experience in the restaurant industry
- successful completion of all training and passing applicable tests
- valid driver’s license and proof of valid insurance
- ability to work minimum 50 - 55 hours per week
- availability to work flexible shifts including weekends
Job Qualifications
- High school diploma or GED
- valid driver’s license and proof of valid insurance
- ability to work a minimum of 50 - 55 hours per week
- availability to work flexible shifts including weekends
- knowledge of restaurant policies, practices and operational and human resources procedures
- understanding of labor cost reporting, operating statements and business-related reporting
- excellent interpersonal skills
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in employee development through coaching and counseling
- continuous focus on improving customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- conflict resolution skills
- ability to create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- builds team understanding and commitment to guest service standards
- communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensures all incoming calls are handled in a prompt, courteous, and professional manner
- directs and conducts regular training with team members
- provides regular feedback to all team members and identifies areas for improvement
- works with direct reports to cross-train and assist in the development of new skills
- creates a workplace where team members strive to do their best, are rewarded for performance, and have fun
- ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintains a clean and safe restaurant for guests and team members
- responsible for budgets and makes adjustments as needed
- ensures compliance with labor laws
- understands, enforces and adheres to all company policies and procedures
- maintains restaurant inventory and ensures accessibility and organization
- responsible for routine maintenance and repairs on all equipment
- prepares and analyzes operation reports
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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