Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
performance bonuses
Job Description
Chili's Grill & Bar is a renowned casual dining restaurant chain that was founded in Dallas, Texas in 1975. Over the decades, it has established itself as a leader in the casual dining segment with a reputation for serving iconic dishes such as Big Mouth burgers, house-smoked ribs, signature fajitas, and hand-shaken margaritas. Chili's is celebrated not only for its delicious, innovative menu but also for its unwavering commitment to hospitality, service, and community engagement. With a strong legacy based on delivering memorable dining experiences, Chili's aims to ensure every guest leaves satisfied and eager to return. The company fosters a fun, energetic work culture that takes its mission seriously without taking itself too seriously. This spirit of camaraderie and dedication helps Chili's maintain its position as a beloved dining destination across the nation.
The role of a Chili's Manager is pivotal in turning this vision into reality. As the face of the restaurant, managers are responsible for overseeing the day-to-day operations, leading the team to deliver exceptional guest experiences, and ensuring the smooth running of the restaurant with a focus on quality, safety, and profitability. This position is perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about hospitality. Chili's Managers are known for their strong leadership skills, ability to nurture a team-driven culture, and dedication to achieving business goals while maintaining a vibrant and welcoming atmosphere.
Managers at Chili's are more than just supervisors; they are mentors, role models, and culture champions. A key part of the role involves hiring, training, and developing team members, helping them grow and take on greater responsibilities over time. Managers are expected to set a high standard by modeling desired behaviors, holding team members accountable, and fostering open communication. Critical thinking and problem-solving skills are essential, as managers must identify the root causes of issues, practice self-reflection, and approach challenges with transparency and accountability.
Financial acumen is also important in this role. Managers are tasked with controlling costs effectively using Chili's proprietary systems, ensuring operational standards are met, and ultimately driving business results. Their efforts directly influence guest satisfaction and restaurant profitability. Additionally, managers ensure the team complies with health and safety regulations, including safe food handling practices, to maintain a clean and safe environment for guests and staff alike.
The spirit of fun and teamwork is central to the Chili's management philosophy. Managers build relationships within the local community to enhance guest engagement beyond the restaurant's four walls. They are passionate about creating an inclusive culture that reflects Chili's core beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant. Ultimately, this role offers an exciting opportunity to lead with heart and mind, delivering outstanding service while fostering a positive workplace where employees thrive.
The role of a Chili's Manager is pivotal in turning this vision into reality. As the face of the restaurant, managers are responsible for overseeing the day-to-day operations, leading the team to deliver exceptional guest experiences, and ensuring the smooth running of the restaurant with a focus on quality, safety, and profitability. This position is perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about hospitality. Chili's Managers are known for their strong leadership skills, ability to nurture a team-driven culture, and dedication to achieving business goals while maintaining a vibrant and welcoming atmosphere.
Managers at Chili's are more than just supervisors; they are mentors, role models, and culture champions. A key part of the role involves hiring, training, and developing team members, helping them grow and take on greater responsibilities over time. Managers are expected to set a high standard by modeling desired behaviors, holding team members accountable, and fostering open communication. Critical thinking and problem-solving skills are essential, as managers must identify the root causes of issues, practice self-reflection, and approach challenges with transparency and accountability.
Financial acumen is also important in this role. Managers are tasked with controlling costs effectively using Chili's proprietary systems, ensuring operational standards are met, and ultimately driving business results. Their efforts directly influence guest satisfaction and restaurant profitability. Additionally, managers ensure the team complies with health and safety regulations, including safe food handling practices, to maintain a clean and safe environment for guests and staff alike.
The spirit of fun and teamwork is central to the Chili's management philosophy. Managers build relationships within the local community to enhance guest engagement beyond the restaurant's four walls. They are passionate about creating an inclusive culture that reflects Chili's core beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant. Ultimately, this role offers an exciting opportunity to lead with heart and mind, delivering outstanding service while fostering a positive workplace where employees thrive.
Job Requirements
- High school diploma or equivalent
- prior experience in a fast-paced restaurant environment
- dependable team player
- ability to multitask effectively
- availability to work flexible hours including evenings and weekends
Job Qualifications
- Experience in restaurant management or leadership roles
- strong interpersonal and communication skills
- ability to lead and motivate a team
- knowledge of food safety and sanitation standards
- proficiency in managing operational systems and business metrics
- experience in hiring, training, and developing staff
- problem-solving and critical thinking abilities
Job Duties
- Ensure a great guest experience
- role model and hold team members accountable to operational and quality standards
- identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- foster open communication between team members and management
- influence team member behaviors by championing change and restaurant initiatives
- lead with heart and mind
- drive business results by utilizing Chili's systems to effectively control costs
- follow operational systems, such as our Manager Timeline and performing quality line checks
- hire, train, retain, and develop team members to take on larger roles
- drive guest engagement within the four walls of the restaurant while developing relationships within the community
- understand and practice safe food handling procedures
- communicate and embody Chili's culture and cultural beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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