Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,100.00 - $53,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career Development
flexible schedule
Job Description
Church's Chicken is a renowned quick service restaurant brand that has been serving real comfort food to communities for over 60 years. Known for its flavorful menu and commitment to quality, Church's Chicken has established a strong reputation as a place where guests can enjoy delicious meals in a welcoming and safe environment. The company has built a legacy of providing opportunities for hardworking individuals to grow and advance their careers within the restaurant industry. As a family-oriented and value-driven establishment, Church's Chicken emphasizes excellent guest experiences, employee development, and operational excellence across all its locations.
The General Manager role at Church's Restaurant is a pivotal leadership position responsible for the overall success of one restaurant location. Reporting directly to the Market Leader and working within the Field Operations Department, the General Manager plays a critical role in driving sales, controlling expenses, and fostering an engaged and motivated team. The restaurant's success hinges on this individual’s ability to deliver an exceptional guest experience through friendly, fast, and accurate service while maintaining a clean and safe environment.
This full-time leadership role requires a hands-on approach to managing all facets of restaurant operations, including guest satisfaction, team development, financial management, and compliance with all policies and regulations. The General Manager leads a team that usually includes an Assistant Restaurant General Manager and/or Shift Leader(s), with the size of the team varying depending on sales volume and location. Key responsibilities include creating an environment where team members are encouraged to grow professionally and rewarded for their performance, as well as ensuring that every guest leaves with a memorable dining experience.
The ideal candidate for the General Manager position at Church's Chicken is passionate about hospitality and excels in managing people and processes to achieve business goals. They must demonstrate superior leadership skills, a deep understanding of restaurant operations, and the ability to analyze operational reports for continual improvement. The role demands someone who can uphold and enforce company policies, labor laws, and food safety standards while maintaining high standards of cleanliness and maintenance throughout the restaurant.
This position requires working a flexible schedule, including weekends, for a minimum of 50 to 55 hours per week. Candidates must have a high school diploma or GED, with at least one year of supervisory experience in the restaurant industry. Valid driver's license and insurance proof are also mandatory. Church's Chicken values professionalism, interpersonal skills, and the ability to foster a positive workplace culture where employees feel engaged and motivated.
Joining Church's Chicken as a General Manager offers the chance to be part of a well-established brand that values its employees and guests alike. The company promotes continuous learning and development, enabling team members to reach their full potential and advance in their careers. If you are ready to take on a challenging and rewarding role in a fast-paced, customer-focused environment, Church's Chicken welcomes you to apply and be part of their tradition of excellence and community impact.
The General Manager role at Church's Restaurant is a pivotal leadership position responsible for the overall success of one restaurant location. Reporting directly to the Market Leader and working within the Field Operations Department, the General Manager plays a critical role in driving sales, controlling expenses, and fostering an engaged and motivated team. The restaurant's success hinges on this individual’s ability to deliver an exceptional guest experience through friendly, fast, and accurate service while maintaining a clean and safe environment.
This full-time leadership role requires a hands-on approach to managing all facets of restaurant operations, including guest satisfaction, team development, financial management, and compliance with all policies and regulations. The General Manager leads a team that usually includes an Assistant Restaurant General Manager and/or Shift Leader(s), with the size of the team varying depending on sales volume and location. Key responsibilities include creating an environment where team members are encouraged to grow professionally and rewarded for their performance, as well as ensuring that every guest leaves with a memorable dining experience.
The ideal candidate for the General Manager position at Church's Chicken is passionate about hospitality and excels in managing people and processes to achieve business goals. They must demonstrate superior leadership skills, a deep understanding of restaurant operations, and the ability to analyze operational reports for continual improvement. The role demands someone who can uphold and enforce company policies, labor laws, and food safety standards while maintaining high standards of cleanliness and maintenance throughout the restaurant.
This position requires working a flexible schedule, including weekends, for a minimum of 50 to 55 hours per week. Candidates must have a high school diploma or GED, with at least one year of supervisory experience in the restaurant industry. Valid driver's license and insurance proof are also mandatory. Church's Chicken values professionalism, interpersonal skills, and the ability to foster a positive workplace culture where employees feel engaged and motivated.
Joining Church's Chicken as a General Manager offers the chance to be part of a well-established brand that values its employees and guests alike. The company promotes continuous learning and development, enabling team members to reach their full potential and advance in their careers. If you are ready to take on a challenging and rewarding role in a fast-paced, customer-focused environment, Church's Chicken welcomes you to apply and be part of their tradition of excellence and community impact.
Job Requirements
- High school diploma or GED required
- Minimum of one year of supervisory experience in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 to 55 hours per week including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and ability to interact professionally at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees through coaching and counseling
- Continuously works to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensures all incoming calls are handled promptly, courteously, and professionally
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and develop new skills
- Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensures compliance with all federal, state and local laws and regulations
- Maintains a clean and safe restaurant environment for guests and team members
- Responsible for budgets and makes financial adjustments as needed
- Ensures compliance with labor laws
- Maintains restaurant inventory and ensures accessibility and organization
- Oversees routine maintenance and repairs on all equipment
- Prepares and analyzes operational reports
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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