Restaurant Manager (OC/IE)

Polly's Pies is a well-established restaurant brand known for its commitment to delivering fresh and high-quality food products, exceptional customer service, and a warm community presence. Operating as a single store location business, Polly's Pies focuses on creating a memorable dining experience for guests by maintaining high standards for both front-of-house and heart-of-house operations. The company takes pride in fostering a team-oriented culture where accountability, ownership, and continuous improvement are at the heart of its day-to-day operations. As a trusted name in the restaurant industry, Polly's Pies blends traditional recipe excellence with modern management techniques to maintain its standing as a beloved local dining destination. The employment type for this role is full-time with a salary range that includes potential bonuses, reflecting the company's commitment to reward high performance and dedication.

The Restaurant Manager at Polly’s Pies plays a critical leadership role, overseeing all aspects of store operations to ensure that the brand promise is delivered every day. This role requires a passionate and skilled individual who can lead the team through accountability and ownership, enhancing both customer satisfaction and operational efficiency. The manager’s responsibilities include workforce planning, including recruitment, selection, onboarding, and coaching, as well as proficient management of store policies and service standards. The role demands effective leadership in managing labor, team communications, scheduling, and enforcement of procedures to maintain seamless operations.

Additionally, the Restaurant Manager at Polly's Pies is directly accountable for the financial health of the store, including managing the profit and loss (P&L) statement, forecasting sales, and controlling costs while supporting sales growth through marketing and community engagement. They are tasked with building strong guest relationships, ensuring food safety compliance, inventory control, cash handling, and labor management. This role also requires close coordination with the area director and the home office to align store strategies and financial goals with corporate objectives.

The manager must be skilled in team development, coaching management staff, and fostering an environment that prioritizes safety and excellence. They will establish and enforce health and safety standards, conduct audits, and implement corrective actions as necessary. Working varied hours including weekends, holidays, and closing shifts, the manager must be flexible and committed to the needs of the business, especially during peak periods. This dynamic position offers an excellent opportunity for food service professionals with over five years of supervisory experience to grow within a supportive and success-driven team environment.