Restaurant Manager - Mission, TX

Mission, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $34,800.00 - $49,100.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career advancement opportunities

Job Description

Church's Chicken is a well-established fast-food restaurant chain recognized for its commitment to providing high-quality comfort food. With over 60 years of history, Church's Chicken has become a trusted name in the quick service restaurant industry, known not only for its delicious menu offerings but also for creating meaningful opportunities for employees to grow and succeed. The company values hard work, excellence in service, and fostering a positive environment where both guests and team members feel valued and respected. As a prominent player in the restaurant sector, Church's Chicken continuously strives to maintain top-notch customer service standards while adhering to safety, cleanliness, and operational efficiency.

The General Manager role at Church's Chicken is a pivotal position responsible for overseeing all business operations within a single restaurant location. This leadership role demands a passionate individual dedicated to delivering a superior and memorable dining experience to guests. The General Manager is entrusted with achieving sales goals, controlling expenses according to budget, and creating an engaging workplace where team members are motivated to perform their best and develop their skills. Managing a dynamic team typically comprising Assistant General Managers and Shift Leaders, the General Manager ensures that employees are trained, supported, and empowered to exceed guest expectations consistently. This role requires excellent organizational skills to maintain restaurant inventory, oversee maintenance and repairs, and ensure compliance with all federal, state, and local regulations. Moreover, the General Manager must effectively communicate with guests, promptly address concerns using a professional approach, and lead by example to foster a culture of respect and excellence.

This position involves a hands-on approach with a focus on team development, operational excellence, and guest satisfaction. The General Manager will work closely with their team to implement company policies and procedures, monitor labor costs, analyze operation reports, and uphold the brand's reputation in the local community. Flexibility in working hours, including weekends, is essential to meet the demands of the restaurant business. Church's Chicken offers an environment where hard work is recognized, talent is nurtured, and meaningful career progression is possible. If you are passionate about leadership in the fast-paced restaurant industry and are committed to delivering exceptional service, the General Manager role at Church's Chicken represents an outstanding opportunity to make a tangible impact while advancing your career.

Job Requirements

High school diploma or GED required
Must have 1 years of supervisory experience working in the restaurant industry
Successfully complete all training and make a passing score on all applicable tests

Job Qualifications

Must have a valid driver's license and proof of valid insurance
Must be able to work a minimum of 50 - 55 hours per week
Must be available to work a flexible shift including weekends
Knowledge of all restaurant policies, practices and operational and human resources procedures
Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in developing employees by coaching, counseling, and building strong work habits
Continuously working to improve customer satisfaction
Knowledge of recruiting and interviewing potential team members
Ability to supervise others
Manage conflict resolution
Create and maintain a positive work environment

Job Duties

Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
Builds team understanding and commitment to guest service standards
Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
Assists and resolves all guest complaints in-person or by phone applying the "listen, apologize, satisfy and thank" model
Ensures all incoming calls are handled in a prompt, courteous, and professional manner
Directs and conducts regular training with team members
Provides regular feedback to all team members and identifies areas for improvement
Works with direct reports to cross-train and assist in the development of new skills
Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
Ensures compliance with all relevant federal, state and local laws, regulations, and ordinances
Maintains a clean and safe restaurant for guests and team members
Responsible for budgets and making adjustments as needed
Ensures compliance with labor laws
Understands, enforces and adheres to all company policies and procedures
Maintains restaurant inventory and ensures accessibility and organization
Responsible for routine maintenance and repairs on all equipment
Prepares and analyzes operation reports
Performs other duties as assigned