Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,100.00 - $58,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Career advancement opportunities
Job Description
Church's Chicken is a renowned quick-service restaurant chain specializing in delivering authentic comfort food with a strong emphasis on quality, service, and community engagement. With over 60 years of experience, Church's Chicken has established itself as a staple in the fast-food industry, committed to providing a dining experience that not only satisfies hunger but also makes a meaningful difference in people's lives. The company prides itself on fostering a supportive work environment where employees can advance their careers while serving others. Known for its warm, welcoming atmosphere and dedication to high standards, Church's Chicken continually seeks passionate individuals who aspire... Show More
Job Requirements
- high school diploma or GED required
- must have one year of supervisory experience working in the restaurant industry
- successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- must have a valid driver's license and proof of valid insurance
- must be able to work a minimum of 50 to 55 hours per week
- must be available to work a flexible shift including weekends
- knowledge of all restaurant policies, practices, and operational and human resources procedures
- knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees by coaching, counseling, and building strong work habits
- continuously working to improve customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- manage conflict resolution
- create and maintain a positive work environment
Job Duties
- create an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- build team understanding and commitment to guest service standards
- communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensure all incoming calls are handled promptly, courteously, and professionally
- direct and conduct regular training with team members
- provide regular feedback to all team members and identify areas for improvement
- work with direct reports to cross-train and assist in the development of new skills
- create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- ensure that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintain a clean and safe restaurant for guests and team members
- manage budgets and make adjustments as needed
- ensure compliance with labor laws
- understand, enforce and adhere to all company policies and procedures
- maintain restaurant inventory and ensure accessibility and organization
- oversee routine maintenance and repairs on all equipment
- prepare and analyze operation reports
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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