Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.75 - $1.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
401(k)
Disability insurance
Vision Insurance
Health Insurance
Paid Time Off
Job Description
Jersey Mike's is an award-winning, locally owned multiunit franchisee known for delivering high-quality subs and exceptional customer service. As a recognized leader in the fast-casual dining sector, Jersey Mike's has built a strong reputation for its commitment to excellence, community involvement, and family-oriented business values. With its growing presence and promise of consistent quality, Jersey Mike's remains a top choice for both customers and employees seeking a vibrant work environment and career growth opportunities. The company prides itself on fostering a supportive atmosphere where team members are encouraged to develop their skills, share positive energy, and contribute to team success.
The role of Manager at Jersey Mike's is a pivotal leadership position responsible for overseeing the operations of a restaurant unit. This position is well-suited for experienced professionals who are passionate about service, leadership, and community engagement. The manager acts as a coach, mentor, and leader, serving as a role model for employees by promoting exceptional customer service, positive energy, and dedication to operational excellence. In this role, the manager will be entrusted with managing daily business activities including staff supervision, employee training, business planning, and performance analysis.
The position offers a competitive salary with an hourly wage starting at $23.75, complemented by biweekly bonuses based on customer tips and quarterly performance incentives. This structure provides new managers the potential to earn approximately $60,000 or more annually. Beyond compensation, Jersey Mike's supports its management team with comprehensive benefits such as medical, dental, and vision insurance, paid life insurance, short and long-term disability coverage, a 401(k) plan with company contributions, and generous paid time off. The team-oriented culture emphasizes personal and professional growth, with ongoing education and certification opportunities crucial for career advancement.
As a manager, you’ll ensure total customer satisfaction by maintaining high-quality products and excellent service. You will swiftly address customer issues and foster a positive environment where employees are continually coached for success. Additional responsibilities include enforcement of health and safety regulations, cash handling procedures, and execution of both company-wide and local marketing programs. The manager will lead by example, displaying the company’s core values of compassion, communication, and collaboration at all times.
Jersey Mike’s offers a unique chance to work within a family-owned company that genuinely cares about its community and team members. If you are a motivated, dependable, and team-oriented professional eager to take the next step in your management career, Jersey Mike's invites you to join their growing family. This opportunity is perfect for those looking to combine a rewarding leadership role with a supportive work environment and meaningful career development.
The role of Manager at Jersey Mike's is a pivotal leadership position responsible for overseeing the operations of a restaurant unit. This position is well-suited for experienced professionals who are passionate about service, leadership, and community engagement. The manager acts as a coach, mentor, and leader, serving as a role model for employees by promoting exceptional customer service, positive energy, and dedication to operational excellence. In this role, the manager will be entrusted with managing daily business activities including staff supervision, employee training, business planning, and performance analysis.
The position offers a competitive salary with an hourly wage starting at $23.75, complemented by biweekly bonuses based on customer tips and quarterly performance incentives. This structure provides new managers the potential to earn approximately $60,000 or more annually. Beyond compensation, Jersey Mike's supports its management team with comprehensive benefits such as medical, dental, and vision insurance, paid life insurance, short and long-term disability coverage, a 401(k) plan with company contributions, and generous paid time off. The team-oriented culture emphasizes personal and professional growth, with ongoing education and certification opportunities crucial for career advancement.
As a manager, you’ll ensure total customer satisfaction by maintaining high-quality products and excellent service. You will swiftly address customer issues and foster a positive environment where employees are continually coached for success. Additional responsibilities include enforcement of health and safety regulations, cash handling procedures, and execution of both company-wide and local marketing programs. The manager will lead by example, displaying the company’s core values of compassion, communication, and collaboration at all times.
Jersey Mike’s offers a unique chance to work within a family-owned company that genuinely cares about its community and team members. If you are a motivated, dependable, and team-oriented professional eager to take the next step in your management career, Jersey Mike's invites you to join their growing family. This opportunity is perfect for those looking to combine a rewarding leadership role with a supportive work environment and meaningful career development.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years’ experience in a team/shift leader position in a restaurant, retail, or convenience store
- Jersey Mike’s phase 1 and 3 certification, and attend phase 2 within first 12 months
- Knowledgeable regarding employment law and human resources practices
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
- Basic math skills
- Basic computer knowledge
- Food handler’s permit
- Valid driver license with clean driving record and sufficient liability coverage
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years’ experience in a team/shift leader position in a restaurant, retail, or convenience store
- Jersey Mike’s phase 1 and 3 certification, and attend phase 2 within first 12 months
- Knowledgeable regarding employment law and human resources practices
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
- Basic math skills
- Basic computer knowledge
- Food handler’s permit
- Valid driver license with clean driving record and sufficient liability coverage
Job Duties
- Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
- Respond positively and quickly to customer concerns and correct problems before they affect customers
- Supervise and direct employees customarily and regularly during work hours
- Work independently and use own discretion and judgment in executing duties and responsibilities
- Train, coach and provide regular performance feedback to motivate and improve the performance of all employees
- Evaluate employees’ performance and hold employees accountable for meeting performance standards
- Communicate team goals and expectations to all employees
- coach employees toward achieving goals, recognize and reward employees who contribute to goals
- Make employment decisions regarding hiring, discipline, advancement, termination, compensation
- Develop and execute the business plan for the restaurant
- Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
- Utilize labor effectively to meet budgets while ensuring high quality of QSC
- Execute company-wide marketing programs
- Identify and develop local restaurant marketing strategies to maximize sales
- Ensure business and personnel practices are conducted according to state and federal laws and consistent with company policies and procedures
- Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
- Continued education including franchise specific certifications
- Transport cash deposits to bank in a secure personal vehicle
- Maintain 100% attendance
- Model and promote all shared company values including compassion, communication and collaboration
- Perform any and all other duties assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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