Restaurant Manager - Jersey Mike's (32017)

Eugene, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Salary

Exact $60,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

paid life insurance

short term disability

long term disability

401(k) retirement plan

Paid Time Off

Job Description

Jersey Mike's is an award-winning, locally owned multiunit franchise known for its commitment to quality and community service. With a strong presence in the restaurant industry, Jersey Mike's has established itself as a beloved brand that prides itself on delivering excellent customer service and top-notch food products. As a family-owned business, the company places a strong emphasis on compassion, teamwork, and creating opportunities for success among its employees. The culture at Jersey Mike's promotes positive energy and dedication to both employees and customers, reflecting the company’s core values of communication, collaboration, and service excellence. Jersey Mike's is currently expanding its management team and is seeking experienced and service-oriented professionals who are motivated to lead in a dynamic and supportive environment.

The role of Manager at Jersey Mike's offers an attractive compensation package including a starting hourly wage of $23.75, biweekly bonuses based on 10% of customer tips, and additional quarterly performance bonuses. A new manager has the potential to earn an average total compensation of $60,000 or more annually. The company supports its management team with competitive group health benefits covering medical, dental, and vision insurance, paid life insurance, short and long-term disability, 401(k) retirement plans with employer contribution, and generous paid time off. This is a full-time leadership position requiring commitment and a passion for service in a fast-paced restaurant setting.

As a Manager, you will serve as a coach, mentor, and leader of your restaurant unit, responsible for inspiring and guiding a team of dedicated professionals who model great service and positive workplace energy. You will oversee all aspects of store operations, including customer satisfaction, employee performance, financial management, and adherence to health and safety standards. Your leadership will directly impact the success and growth of your unit, ensuring that every customer experiences excellence and every team member thrives. This position offers significant opportunities for professional development, including franchise-specific certifications, ongoing training, and a supportive work environment that values your contributions and promotes career advancement.

Job Requirements

Must be 18 years of age or older
Food handler’s permit or ability to obtain within 30 days
High school diploma or equivalent
Service-oriented with customers and team members
Strong communication and interpersonal skills
Ability to handle service issues professionally
Initiative and problem-solving skills
Basic math proficiency
Ability to read, write, and speak English
Physical ability to stand, twist, reach, grab, push, pull and lift up to 50 pounds
Commitment to 100 percent attendance

Job Qualifications

High school diploma or equivalent
Minimum 2 years experience in team or shift leader role in restaurant, retail or convenience store
Jersey Mike's phase 1 and 3 certification with phase 2 within 12 months
Knowledge of employment law and human resource practices
Familiarity with business and management principles including planning and budgeting
Basic math skills
Basic computer proficiency
Food handler's permit
Valid driver license with clean driving record and liability coverage

Job Duties

Ensure total customer satisfaction through delivery of quality product and excellent customer service
Respond positively and quickly to customer concerns and resolve problems
Supervise and direct employees regularly during work hours
Work independently and use discretion in executing duties
Train, coach, and provide performance feedback to motivate employees
Evaluate employee performance and hold staff accountable
Communicate team goals and expectations
Make employment decisions including hiring, discipline, and termination
Develop and execute business plans
Analyze business performance and control costs
Utilize labor efficiently to meet budgets
Execute company-wide and local marketing programs
Ensure compliance with laws and company policies
Uphold food safety and sanitation requirements
Complete franchise-specific certifications
Transport cash deposits securely
Maintain 100 percent attendance
Model company values including compassion and collaboration
Perform additional assigned duties