Restaurant Manager - InterContinental Mark Hopkins

InterContinental Mark Hopkins is a prestigious hotel located in a prime destination, known for its luxurious hospitality and exceptional guest services. Part of the globally recognized IHG group, this hotel embraces a culture of excellence, offering diverse opportunities for professional growth and development. IHG stands for quality, reliability, and innovation in the hospitality industry, dedicated to delivering outstanding guest experiences while fostering a supportive and inclusive work environment for its employees. At InterContinental Mark Hopkins, team members are valued not only for their skills and expertise but also for their individual personalities and contributions to a vibrant workplace community. This renowned establishment is committed to maintaining high standards across all operations, providing guests with memorable and seamless services that meet and surpass their expectations.

As the Restaurant Manager at InterContinental Mark Hopkins, you will play a pivotal role in leading the culinary and service teams that create exceptional dining experiences. This is a full-time role offering an annual salary range between $74,000 to $76,000, reflecting the importance the hotel places on securing talented leadership within its food and beverage department. Reporting directly to the Director of Food and Beverage, you will oversee operations in key dining areas including the Nob Hill Café, Room Service, and Minibar teams. Your day-to-day responsibilities will ensure that all aspects of restaurant service run efficiently and with the utmost professionalism, from quality control in food preparation to seamless customer service that fosters guest loyalty.

Leadership is at the core of this position. You will be responsible for supervising restaurant colleagues encompassing hiring, training, scheduling, and performance management. Setting clear performance goals and fostering a positive, team-oriented environment will be essential in driving success. You will implement and maintain compliance with all health and safety regulations, restaurant policies, and operational standards. Additionally, your keen eye for detail will ensure food quality, presentation, and portion control consistently align with the hotel’s standards.

Operationally, you will manage inventory, coordinate with vendors to ensure supplies are adequate, and monitor ongoing training programs to uphold staff competency. Customer service excellence will be paramount, requiring you to address and resolve guest complaints with professionalism and promptness. Financial aspects of the restaurant, including assistance with reporting, will also fall under your purview, requiring strong analytical skills to interpret data and contribute to decision-making that positively impacts the business.

At InterContinental Mark Hopkins, you will join a supportive team that values diversity, encourages innovation, and promotes career development through training and mentoring opportunities. The hotel offers comprehensive benefits such as healthcare, dental, vision, disability, and life insurance, a matching 401k plan, hotel discounts worldwide, and access to various employee discount programs. Working at this iconic property means being part of a global IHG family where collaboration, respect, and integrity are the foundation of every successful service interaction. Your contribution as Restaurant Manager will be central to inspiring incredible experiences for guests and creating a dynamic workplace culture that values your expertise and passion for hospitality.