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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $76,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
healthcare
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401k plan
Hotel discounts worldwide
Job Description
InterContinental Mark Hopkins is a prestigious hotel located in a prime destination, known for its luxurious hospitality and exceptional guest services. Part of the globally recognized IHG group, this hotel embraces a culture of excellence, offering diverse opportunities for professional growth and development. IHG stands for quality, reliability, and innovation in the hospitality industry, dedicated to delivering outstanding guest experiences while fostering a supportive and inclusive work environment for its employees. At InterContinental Mark Hopkins, team members are valued not only for their skills and expertise but also for their individual personalities and contributions to a vibrant workplace community. This... Show More
Job Requirements
- Minimum two years of restaurant management experience in a senior role
- proven experience managing service staff in upscale dining environments
- excellent analytical and financial acumen
- exceptional interpersonal and communication skills
- flexibility to work evenings, weekends and holidays
- union experience preferred (specifically Unite HERE Local 2)
Job Qualifications
- Minimum two years of restaurant management experience in a senior role
- proven experience managing service staff in upscale dining environments
- excellent analytical and financial acumen
- exceptional interpersonal and communication skills to liaise with staff, guests, and hotel management
- flexibility to work evenings, weekends and holidays as needed
- union experience preferred (specifically Unite HERE Local 2)
Job Duties
- Supervise and lead restaurant colleagues including hiring, training, scheduling, and performance management
- set performance goals for the team and ensure they are met
- foster a positive work environment and encourage teamwork
- oversee daily restaurant operations ensuring compliance with health and safety regulations and restaurant policies
- monitor food quality, presentation, and portion control to maintain high standards
- manage inventory levels, order supplies and coordinate with vendors
- ensure excellent customer service is consistently provided
- address and resolve customer complaints or issues promptly and professionally
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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