Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,900.00 - $62,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k plan
Employee Stock Purchase Program
maternity and parental leave
Flexible Shifts
Job Description
Hilton Des Moines Downtown is a prestigious hotel located in the heart of downtown Des Moines, Iowa. Attached to the Iowa Event Center, this flagship property features 330 guest rooms and 19,000 square feet of versatile meeting space, making it an ideal choice for both business and leisure travelers. The hotel boasts notable dining options including the Park Street Kitchen Bar and robust In-Room Dining services. As part of the globally recognized Hilton brand, the hotel upholds a legacy of world-class hospitality, exceptional service, and guest satisfaction. Known for setting high standards in the hospitality industry, Hilton aims to provide... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in restaurant or food and beverage management
- Availability to work nights, weekends, and holidays
- Knowledge of health, safety, sanitation, and alcohol regulations
- Strong interpersonal and leadership skills
- Ability to work under pressure and multitask
- Excellent customer service orientation
Job Qualifications
- Prior experience in restaurant management, preferably in a hotel setting
- Strong leadership and team-building skills
- Extensive knowledge of beverage and coffee offerings
- Excellent organizational and communication skills
- Ability to work in a high-volume, fast-paced environment
- Demonstrated passion for guest satisfaction and hospitality
- Familiarity with budgeting and cost control practices
Job Duties
- Manage all outlet operations including guest service standards, product quality, cost controls, budgeting and forecasting, marketing initiatives, policy enforcement, and meeting facilitation
- Monitor and develop team member performance through supervision, professional development, counseling, evaluations, and recognition
- Assess product and service satisfaction trends, address issues, and implement improvements
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards
- Implement marketing and up-selling techniques to maximize revenue
- Ensure team members are knowledgeable about outlet offerings, pricing, policies, facilities, events, and local area
- Recruit, interview, and train team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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