Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,800.00 - $61,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
team meals
Job Description
Church's Chicken is a well-established quick service restaurant chain renowned for its delicious comfort food and a rich history spanning over 60 years. This company stands out in the fast-food industry by focusing on providing real, high-quality meals that positively impact their customers' lives. Known for their friendly and efficient service, Church's Chicken offers a welcoming and supportive environment for both guests and employees. As a reputable brand, Church's Chicken is committed to equal employment opportunities, ensuring a diverse and inclusive workplace free from discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected characteristics.
The General Manager position at Church's Restaurant is a full-time career opportunity that demands a passionate leader dedicated to delivering an exceptional dining experience to every guest. Reporting directly to the Market Leader and operating within the Field Operations department, the General Manager (RGM) oversees all business activities at a single restaurant location. This includes meeting sales goals, controlling expenses, and fostering a positive, growth-oriented environment for team members who are motivated to provide superior service. The general manager typically manages direct reports such as an Assistant Restaurant General Manager or Shift Leaders, with the number of supervised personnel varying based on the store's size, sales volume, and location.
The RGM is tasked with creating a clean, safe, and inviting atmosphere for guests while ensuring that all local, state, and federal laws, as well as company policies, are strictly followed. Their role is integral to the financial success of the location, requiring comprehensive budget management and operational oversight. They maintain restaurant inventory, manage routine equipment maintenance, analyze operational reports, and lead training initiatives to continually improve the skills and performance of their team members.
Strong leadership, excellent interpersonal abilities, and a proactive approach to customer service define the ideal candidate for this role. The General Manager is not only responsible for driving sales and operational efficiency but also for cultivating a workplace culture where employees are valued, motivated, and encouraged to excel. This position requires someone who thrives in a fast-paced environment, is flexible with work hours including weekends, and values delivering memorable dining experiences that enhance customer loyalty. Church's Chicken offers an exciting and rewarding career path for those who are eager to make a significant impact within the fast-food industry while enjoying a supportive and dynamic work environment.
The General Manager position at Church's Restaurant is a full-time career opportunity that demands a passionate leader dedicated to delivering an exceptional dining experience to every guest. Reporting directly to the Market Leader and operating within the Field Operations department, the General Manager (RGM) oversees all business activities at a single restaurant location. This includes meeting sales goals, controlling expenses, and fostering a positive, growth-oriented environment for team members who are motivated to provide superior service. The general manager typically manages direct reports such as an Assistant Restaurant General Manager or Shift Leaders, with the number of supervised personnel varying based on the store's size, sales volume, and location.
The RGM is tasked with creating a clean, safe, and inviting atmosphere for guests while ensuring that all local, state, and federal laws, as well as company policies, are strictly followed. Their role is integral to the financial success of the location, requiring comprehensive budget management and operational oversight. They maintain restaurant inventory, manage routine equipment maintenance, analyze operational reports, and lead training initiatives to continually improve the skills and performance of their team members.
Strong leadership, excellent interpersonal abilities, and a proactive approach to customer service define the ideal candidate for this role. The General Manager is not only responsible for driving sales and operational efficiency but also for cultivating a workplace culture where employees are valued, motivated, and encouraged to excel. This position requires someone who thrives in a fast-paced environment, is flexible with work hours including weekends, and values delivering memorable dining experiences that enhance customer loyalty. Church's Chicken offers an exciting and rewarding career path for those who are eager to make a significant impact within the fast-food industry while enjoying a supportive and dynamic work environment.
Job Requirements
- High school diploma or GED required
- Must have 1 years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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