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Restaurant Manager - Franchise

Job Overview

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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career advancement opportunities
training programs

Job Description

Denny's is a well-established American diner-style restaurant franchise known for its welcoming atmosphere and a diverse menu that serves customers around the clock. Independently owned and operated franchisees operate each location, enabling a community-focused approach that emphasizes personalized service while maintaining the high standards and brand reputation that Denny's is known for nationwide. As a leader in the casual dining industry, Denny's prides itself on creating an inviting environment where guests feel valued and receive not just a meal, but a memorable experience. The franchise's commitment to quality, customer satisfaction, and hospitality make it a preferred dining choice for families, individuals, and groups looking to enjoy hearty American classics in a comfortable, friendly setting.

The role of Restaurant Manager at an independently owned Denny's franchise is integral to the success of the location. This position embodies much more than day-to-day operational management; it is about creating an exceptional dining experience that resonates with every guest from the moment they enter until they leave. The Restaurant Manager is responsible for overseeing all aspects of restaurant operations, ensuring that the team delivers outstanding hospitality, manages resources efficiently, and upholds the highest standards of food quality and safety. This role requires strong leadership skills to foster a motivated, customer-focused team while executing strategic initiatives to improve restaurant performance and profitability.

A Restaurant Manager at Denny's must demonstrate a passion for food service and a commitment to guest satisfaction, leading by example and encouraging staff to provide exceptional service. They manage schedules, compliance, inventory, and training, while also handling customer concerns promptly and professionally. The position requires balancing operational efficiency with maintaining a warm and welcoming atmosphere that encourages repeat business and customer loyalty.

This job posting is for an employment opportunity at a Denny's restaurant operated by an independent franchisee. As such, the franchisee is solely responsible for all employment-related decisions, including hiring, supervision, and employment policies. Denny's, Inc. itself does not directly control the employment terms or the hiring process and will not have access to your application. Successful candidates will find an inclusive workplace committed to equal opportunity employment, respecting diverse backgrounds and promoting an environment free from discrimination.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant management
  • Strong leadership and organizational skills
  • Excellent communication abilities
  • Ability to work flexible hours including weekends and holidays
  • Physical stamina to handle restaurant environment
  • Commitment to delivering excellent customer service

Job Qualifications

  • Proven leadership experience in restaurant management
  • Strong interpersonal and communication skills
  • Ability to manage staff and motivate a team
  • Knowledge of food safety and health regulations
  • Experience with scheduling and operational planning
  • Customer service orientation
  • Ability to resolve conflicts effectively

Job Duties

  • Oversee restaurant operations execution and management of staff
  • Demonstrate a strong commitment to hospitality and guest satisfaction
  • Manage scheduling and staffing to ensure operational efficiency
  • Train and develop team members to uphold company standards
  • Address and resolve customer complaints professionally
  • Maintain compliance with health and safety regulations
  • Monitor inventory and manage supply orders

Job Criteria

Experience

Mid Level (3-7 years)


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