
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,100.00 - $55,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career Development
Job Description
Church's Chicken is a renowned quick-service restaurant chain with a rich history spanning over 60 years. Known for serving authentic comfort food, Church's Chicken has established itself as a place where hard-working individuals can build rewarding careers while delivering exceptional dining experiences to guests. The company's dedication to quality food and friendly service has made it a trusted name in the fast food industry, appreciated by countless customers nationwide. Church's is committed to providing a workplace environment that fosters growth, opportunity, and inclusivity, championing diversity and equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age, disability, or other protected factors. Our restaurants are designed to be safe, welcoming, and enjoyable places for both guests and employees alike.
The role of a Restaurant General Manager (RGM) at Church's Chicken is pivotal to maintaining the high standards the brand is known for. This full-time position requires a passionate leader who is committed to providing guests with a superior, memorable dining experience defined by value, quality, and excellent customer service. The RGM will oversee all aspects of restaurant operations at one location, managing business performance and ensuring that all activities align with the established goals and policies of the company. Key responsibilities include achieving sales targets, controlling expenses within budget or better, and fostering a high-performing team environment where employees are motivated and encouraged to grow professionally. The RGM will directly supervise assistant general managers or shift leaders, tailoring management structures to fit the size, sales volume, and location specifics of the restaurant.
Effective team leadership is essential; the RGM creates an in-store atmosphere that exceeds guest expectations through friendly, quick, and accurate service. They address guest feedback, handle complaints with care and professionalism, and continuously train and develop their staff. Compliance with federal, state, and local labor laws and safety regulations is strictly enforced by the RGM, along with company policies designed to keep the restaurant clean, safe, and well-organized. Additionally, the RGM is responsible for maintaining budgets, managing restaurant inventory, overseeing routine equipment maintenance, and preparing operational reports to facilitate smooth business performance. The role demands flexibility and a strong work ethic, requiring availability to work between 50 to 55 hours weekly, including weekends and varied shifts.
Church's Chicken offers a career path filled with opportunity, growth, and the chance to work in a fast-paced, rewarding environment where dedication and leadership are recognized. This role is ideal for individuals with proven supervisory experience in the restaurant industry who are eager to lead teams to success while delivering excellent service. The company values professionalism, customer satisfaction, and the personal development of its team members. Joining Church's Chicken as a Restaurant General Manager means becoming part of a legacy of quality, service, and community impact. Church's is proud to uphold equal employment opportunities and encourages applications from all qualified candidates.
The role of a Restaurant General Manager (RGM) at Church's Chicken is pivotal to maintaining the high standards the brand is known for. This full-time position requires a passionate leader who is committed to providing guests with a superior, memorable dining experience defined by value, quality, and excellent customer service. The RGM will oversee all aspects of restaurant operations at one location, managing business performance and ensuring that all activities align with the established goals and policies of the company. Key responsibilities include achieving sales targets, controlling expenses within budget or better, and fostering a high-performing team environment where employees are motivated and encouraged to grow professionally. The RGM will directly supervise assistant general managers or shift leaders, tailoring management structures to fit the size, sales volume, and location specifics of the restaurant.
Effective team leadership is essential; the RGM creates an in-store atmosphere that exceeds guest expectations through friendly, quick, and accurate service. They address guest feedback, handle complaints with care and professionalism, and continuously train and develop their staff. Compliance with federal, state, and local labor laws and safety regulations is strictly enforced by the RGM, along with company policies designed to keep the restaurant clean, safe, and well-organized. Additionally, the RGM is responsible for maintaining budgets, managing restaurant inventory, overseeing routine equipment maintenance, and preparing operational reports to facilitate smooth business performance. The role demands flexibility and a strong work ethic, requiring availability to work between 50 to 55 hours weekly, including weekends and varied shifts.
Church's Chicken offers a career path filled with opportunity, growth, and the chance to work in a fast-paced, rewarding environment where dedication and leadership are recognized. This role is ideal for individuals with proven supervisory experience in the restaurant industry who are eager to lead teams to success while delivering excellent service. The company values professionalism, customer satisfaction, and the personal development of its team members. Joining Church's Chicken as a Restaurant General Manager means becoming part of a legacy of quality, service, and community impact. Church's is proud to uphold equal employment opportunities and encourages applications from all qualified candidates.
Job Requirements
- High school diploma or GED
- At least 1 year supervisory experience in the restaurant industry
- Successfully complete all training and pass applicable tests
- Valid driver's license and proof of insurance
- Availability to work a flexible schedule including weekends
- Ability to work a minimum of 50 to 55 hours per week
- Knowledge of restaurant policies, procedures and human resources processes
- Strong interpersonal skills
- Basic computer proficiency
- Understanding of labor cost reporting, operating statements and business-related reporting
- Ability to develop and coach employees
- Recruitment and interviewing experience
- Ability to supervise and manage conflict
- Commitment to creating a positive work environment
Job Qualifications
- High school diploma or GED
- Minimum of 1 year supervisory experience in the restaurant industry
- Valid driver's license with proof of insurance
- Ability to work 50 to 55 hours per week
- Knowledge of restaurant policies, practices, and operational procedures
- Understanding of labor cost reporting and operating statements
- Excellent interpersonal and professional communication skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching, counseling, and employee development
- Strong focus on customer satisfaction improvement
- Experience in recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone
- Applies the listen, apologize, satisfy and thank model to all guest complaints
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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