Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Job Description
Chili's Grill & Bar is a well-established casual dining restaurant chain that originated in Dallas, Texas, in 1975. Renowned for its vibrant atmosphere and mouthwatering menu, Chili's has carved a distinctive niche in the restaurant industry by offering signature dishes such as Big Mouth burgers, house-smoked ribs, full-on fajitas, and hand-shaken margaritas. Over the decades, Chili's has evolved into a beloved destination for guests seeking a combination of comfort food, quality service, and an engaging dining experience. The company is deeply rooted in values centered on hospitality, community involvement, and delivering exceptional service every day to each guest. Chili's prides itself on fostering a culture that balances hard work with fun, encouraging its team members to excel in their roles while creating memorable experiences for guests.
The Manager role at Chili's is pivotal in upholding the brand's commitment to hospitality and operational excellence. As a Chili's Manager, you become the linchpin that connects team members and guests, driving both the restaurant's success and a positive work environment. This position demands a passion for people and a knack for leadership, as Managers are responsible for embodying Chili's culture and leading their teams through high-energy shifts while maintaining exceptional service standards. The Manager role encompasses a breadth of responsibilities, including ensuring a great guest experience, upholding operational and quality standards, fostering open communication, and driving business results by effectively controlling costs through established systems. The ideal candidate is not only capable of managing day-to-day restaurant operations proficiently but also enthusiastic about developing team members by hiring, training, and mentoring them to take on larger roles.
Beyond the operational duties, Chili's Managers are expected to lead with heart and mind, demonstrating accountability, transparency, and open communication. They are encouraged to be self-reflective, taking ownership of challenges and promoting a collaborative culture where team members feel valued and motivated. Managers play a key role in championing change and restaurant initiatives, helping to drive engagement both within the restaurant and the local community. Safety and food quality are paramount, and adherence to safe food handling procedures is a critical part of the role. The position demands a candidate who enjoys multitasking and thrives in a fast-paced environment, showing dependability and a team-oriented mindset. The rewarding nature of the role lies in the opportunity to create an inclusive atmosphere where every guest counts, and every team member has the chance to succeed.
The Manager role at Chili's is pivotal in upholding the brand's commitment to hospitality and operational excellence. As a Chili's Manager, you become the linchpin that connects team members and guests, driving both the restaurant's success and a positive work environment. This position demands a passion for people and a knack for leadership, as Managers are responsible for embodying Chili's culture and leading their teams through high-energy shifts while maintaining exceptional service standards. The Manager role encompasses a breadth of responsibilities, including ensuring a great guest experience, upholding operational and quality standards, fostering open communication, and driving business results by effectively controlling costs through established systems. The ideal candidate is not only capable of managing day-to-day restaurant operations proficiently but also enthusiastic about developing team members by hiring, training, and mentoring them to take on larger roles.
Beyond the operational duties, Chili's Managers are expected to lead with heart and mind, demonstrating accountability, transparency, and open communication. They are encouraged to be self-reflective, taking ownership of challenges and promoting a collaborative culture where team members feel valued and motivated. Managers play a key role in championing change and restaurant initiatives, helping to drive engagement both within the restaurant and the local community. Safety and food quality are paramount, and adherence to safe food handling procedures is a critical part of the role. The position demands a candidate who enjoys multitasking and thrives in a fast-paced environment, showing dependability and a team-oriented mindset. The rewarding nature of the role lies in the opportunity to create an inclusive atmosphere where every guest counts, and every team member has the chance to succeed.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant or hospitality industry
- Ability to lead and motivate a team
- Strong communication skills
- Dependable and reliable
- Ability to work in a fast-paced environment
- Good multitasking abilities
Job Qualifications
- High school diploma or equivalent
- Previous management experience in the hospitality or restaurant industry preferred
- Strong leadership and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent communication skills
- Basic understanding of food safety and operational standards
- Demonstrated ability to develop and motivate team members
- Commitment to upholding company values and culture
Job Duties
- Ensure a great guest experience
- Role model and hold team members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between team members and management
- Influence team member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our manager timeline and performing quality line checks
- Hire, train, retain, and develop team members to take on larger roles
- Drive guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and cultural beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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