Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Employee assistance program
Job Description
Chili's Grill & Bar is a well-established American casual dining restaurant chain that began its journey in Dallas, Texas, in 1975. Over the years, Chili's has carved a prominent niche in the casual dining sector, renowned for its flavorful Big Mouth burgers, house-smoked ribs, full-on fajitas, and expertly crafted hand-shaken margaritas. The brand’s legacy is deeply rooted in creating memorable dining experiences through exceptional service, warm hospitality, and a strong commitment to giving back to the community. Known for its vibrant and fun-filled atmosphere, Chili's continues to emphasize the importance of team collaboration, guest satisfaction, and operational excellence.
As a part of the Chili's leadership team, the Manager role is pivotal in sustaining and enhancing this culture of hospitality and fun. Chili's Managers are characterized by their passion for people and hospitality, understanding that the industry is fundamentally about making every guest feel special. This position requires a combination of strong leadership, operational skills, and a genuine commitment to fostering a positive work environment where teamwork is highly valued and rewarded.
Managers at Chili's are enthusiastic about driving business results while maintaining a high-energy, engaging atmosphere. They lead by example, championing company values, operational procedures, and quality standards across their team. This role entails not only managing daily restaurant operations but also developing and empowering team members to grow within the company. By promoting open communication between staff and management and holding themselves accountable with transparency and vulnerability, Managers help nurture an environment where everyone feels heard and motivated.
The Manager is also instrumental in ensuring every guest has a memorable dining experience by overseeing the restaurant’s operations closely — from food safety and quality to service excellence. They actively participate in hiring, training, retaining, and developing team members, preparing them to take on larger responsibilities over time. Chili's commitment to its cultural beliefs, such as "Every Guest Counts," "Food Perfection," "Be Accountable," and "Play Restaurant," is reflected in the Manager's leadership approach.
For professionals seeking to join a brand with a rich history and a dynamic workplace culture, this Manager role at Chili's offers both challenges and rewards. The right candidate will thrive in a fast-paced, team-oriented environment and demonstrate the ability to multitask effectively. They will be dependable, proactive, and eager to contribute to the company’s success while enjoying the camaraderie and fast-moving nature of the casual dining industry. This role is more than just management; it’s about creating an experience that guests remember and team members want to be part of every day.
As a part of the Chili's leadership team, the Manager role is pivotal in sustaining and enhancing this culture of hospitality and fun. Chili's Managers are characterized by their passion for people and hospitality, understanding that the industry is fundamentally about making every guest feel special. This position requires a combination of strong leadership, operational skills, and a genuine commitment to fostering a positive work environment where teamwork is highly valued and rewarded.
Managers at Chili's are enthusiastic about driving business results while maintaining a high-energy, engaging atmosphere. They lead by example, championing company values, operational procedures, and quality standards across their team. This role entails not only managing daily restaurant operations but also developing and empowering team members to grow within the company. By promoting open communication between staff and management and holding themselves accountable with transparency and vulnerability, Managers help nurture an environment where everyone feels heard and motivated.
The Manager is also instrumental in ensuring every guest has a memorable dining experience by overseeing the restaurant’s operations closely — from food safety and quality to service excellence. They actively participate in hiring, training, retaining, and developing team members, preparing them to take on larger responsibilities over time. Chili's commitment to its cultural beliefs, such as "Every Guest Counts," "Food Perfection," "Be Accountable," and "Play Restaurant," is reflected in the Manager's leadership approach.
For professionals seeking to join a brand with a rich history and a dynamic workplace culture, this Manager role at Chili's offers both challenges and rewards. The right candidate will thrive in a fast-paced, team-oriented environment and demonstrate the ability to multitask effectively. They will be dependable, proactive, and eager to contribute to the company’s success while enjoying the camaraderie and fast-moving nature of the casual dining industry. This role is more than just management; it’s about creating an experience that guests remember and team members want to be part of every day.
Job Requirements
- High school diploma or equivalent
- previous experience in a fast-paced restaurant environment
- availability to work flexible hours, including nights, weekends, and holidays
- strong leadership and team-building skills
- excellent communication skills
- ability to handle stressful situations calmly and effectively
- commitment to upholding Chili's standards and culture
Job Qualifications
- Proven experience in restaurant management or a similar leadership role
- strong interpersonal and communication skills
- ability to lead, motivate, and develop a team
- knowledge of food safety and handling procedures
- experience with cost control and inventory management
- ability to thrive in a fast-paced environment
- excellent multitasking and problem-solving skills
Job Duties
- Ensure a great guest experience
- role model and hold team members accountable to operational and quality standards
- identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- foster open communication between team members and management
- influence team member behaviors by championing change and restaurant initiatives
- lead with heart and mind
- drive business results by utilizing Chili's systems to effectively control costs
- follow operational systems, such as our Manager Timeline and performing quality Line Checks
- hire, train, retain, and develop team members to take on larger roles
- drive guest engagement within the four walls of the restaurant while developing relationships within the community
- understand and practice safe food handling procedures
- communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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