RESTAURANT MANAGER- BIEN SHUR

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $66,119.00 - $85,955.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Sandia Resort & Casino is a renowned four-diamond resort located in Albuquerque, New Mexico, offering an upscale and sophisticated atmosphere for both leisure and business travelers. Known for its comprehensive amenities, the resort integrates the excitement of a casino with luxurious accommodations, world-class dining, and captivating entertainment options. Positioned amid the stunning backdrop of the Sandia Mountains and close to the Sandia Golf Club, the resort is a prominent destination that blends natural beauty with modern luxury. As an establishment committed to integrity, fairness, collaboration, communication, and recognition, Sandia Resort & Casino places a strong emphasis on performance excellence, creating... Show More

Job Requirements

High school diploma, GED certification or equivalent
Three years food and beverage management experience including two years in a fine dining restaurant with a full bar and wine list
Three years food and beverage supervisory experience
Must be at least 21 years of age
Must be able to successfully pass a stringent background investigation
Must obtain and maintain a New Mexico Alcohol Server's License upon hire
Must successfully complete the New Mexico Food Handlers course upon hire
Will require a pre-employment and random drug screening
Ability to work in moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, or loud noises
Moderate physical activity including handling objects up to 25 pounds and standing or walking for more than four hours per day
Ability to follow basic safety precautions in a work environment involving some exposure to hazards or physical risks

Job Qualifications

High school diploma, GED certification or equivalent
Three years food and beverage management experience including two years in a fine dining restaurant with a full bar and wine list
Three years food and beverage supervisory experience
Must be at least 21 years of age
Knowledge of fine dining restaurant and lounge operations including food and beverage service standards, industry trends, and guest expectations
Comprehensive knowledge of wine, spirits, beers, and non-alcoholic beverages including varietals, production methods, flavor profiles, and pairing principles
Knowledge of Windows based computers and software
Ability to stay updated on emerging trends, technologies, and best practices in the hospitality industry
Knowledge of computerized point of sales systems
Knowledge of emergency evacuation procedures
Ability to anticipate guest needs, respond to feedback, and proactively address issues
Knowledge of dining room and reservation service procedures
Knowledge of all menus and specifications
Knowledge of pre-check register operation
Ability to effectively communicate with subordinates, co-workers, and supervisors
Ability to lead, motivate, and develop a diverse team of hospitality professionals
Excellent verbal and written communication skills
Attention to detail to maintain high standards of quality in service delivery, presentation and cleanliness
Excellent organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently
Skills in coaching, mentoring, and developing staff
Strong budgetary, projection, and cost control skills
Excellent safety and sanitation skills
Ability to plan, coordinate, and implement special events and holiday functions
Responsible for maintaining consistent and regular attendance

Job Duties

Oversee all aspects of the guest experience, ensuring a luxurious, memorable, and seamless experience for all visitors
Uphold the resort and casino's brand standards, implementing service protocols to maintain a high level of guest satisfaction
Address guest concerns or complaints promptly and professionally, working to resolve issues and enhance guest retention
Recruit, train, and mentor a team of service staff including servers, bartenders, bussers, hosts, and supervisors
Create a positive work environment with a focus on teamwork, ongoing training, and opportunities for growth
Manage scheduling, shift assignments, and ensure that the team is adequately staffed for peak service periods, special events, and VIP reservations
Conduct regular performance evaluations, provide constructive feedback, and implement action plans for improvement as needed
Oversee daily operations of the fine dining and lounge area, including setup, service, and breakdown
Manage the flow of service in collaboration with the culinary staff to maintain efficiency and quality, especially during peak hours and high-profile events
Manage the process of accurate reservations and their subsequent allocation and satisfaction
Ensure compliance with all health, safety, and sanitation regulations, as well as company policies
Demonstrate strong responsible alcohol service and hold all staff accountable
Manage budget expenses, including revenue goals, labor costs, and other operational expenses
Track and analyze sales, food and beverage costs, and profit margins, implementing strategies to improve profitability
Oversee inventory control, ordering, and stock levels of food and beverages, and supplies to avoid shortages or overstocking
Coordinate with purchasing for sourcing high-quality ingredients, local wines, and unique products that enhance the rooftop experience
Work closely with the F&B Director, Executive Chef, Marketing, and Sales team to plan and execute special events, private parties, and VIP experiences
Develop tailored service plans for high-profile guests and ensure all details are flawlessly executed for private dining or event reservations
Collaborate with the resort and casino's promotion team for marketing and executing exclusive events to increase traffic and revenue
Maintain the venue's ambiance and aesthetic appeal, ensuring the rooftop remains a sophisticated and inviting space
Partner with the maintenance and IT team to keep furnishing, décor, lighting, and music aligned with brand standards
Source feedback to continuously refine and improve the rooftop's atmosphere, keeping it fresh and appealing to both new and returning guests
Communicate effectively with the resort and casino's other venue managers to ensure seamless service for guests moving between multiple F&B locations
Participate in management meetings, collaborating with various departments to align strategies and achieve resort-wide goals
Serve as a liaison between the front-of-house and back-of-house teams, fostering strong coordination and ensuring alignment on service expectations
Perform other job-related duties as assigned
Maintain punctual and regular attendance
Create an environment of teamwork through strong communication, mentoring, and providing guidance, support, and appreciation for team members' contributions
Nurture an exceptional team environment, developing a positive work culture and creating a well-informed, collaborative, and enthusiastic team

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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