RESTAURANT MANAGER- BIEN SHUR

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $66,119.00 - $85,955.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development programs

Employee assistance program

Job Description

Bien Shur is an upscale fine dining restaurant and lounge located on the ninth floor of the Sandia Resort & Casino, offering an extraordinary dining and entertainment experience that blends breathtaking views of the Albuquerque city lights and the Sandia Mountains with exceptional cuisine and top-tier service. As part of the prestigious four-diamond resort and casino, Bien Shur sets a high standard for luxury and sophistication, creating an inviting ambiance where guests can indulge in premium food and beverage offerings amidst an elegant rooftop setting. This establishment is known for its commitment to integrity, fairness, teamwork, communication, and recognition, fostering... Show More

Job Requirements

High school diploma GED certification or equivalent
Three years food and beverage management experience including two years in a fine dining restaurant with a full bar and wine list and three years food and beverage supervisory experience
Must be at least 21 years of age
Must be able to successfully pass a stringent background investigation
Must obtain and maintain a New Mexico Alcohol Server's License upon hire
Must successfully complete the New Mexico Food Handlers course upon hire
Will require a pre-employment and random drug screening
Ability to perform physical activities including feeling finger dexterity grasping hearing kneeling lifting pulling pushing reaching seeing walking sitting standing stooping and talking
Ability to work under moderate exposure to unusual elements such as extreme temperatures dirt dust fumes smoke unpleasant odors and loud noises

Job Qualifications

High school diploma GED certification or equivalent
Three years food and beverage management experience including two years in fine dining with a full bar and wine list and three years food and beverage supervisory experience
Must be at least 21 years of age
Ability to lead motivate and develop a diverse team of hospitality professionals
Excellent verbal and written communication skills
Strong budgetary projections and cost control skills
Knowledge of fine dining restaurant and lounge operations including food and beverage service standards and industry trends
Knowledge of wine spirits beers and non-alcoholic beverages including varietals production methods flavor profiles and pairing principles
Knowledge of computerized point of sales systems
Ability to anticipate guest needs respond to feedback and proactively address issues
Skills in coaching mentoring and developing staff
Excellent safety and sanitation skills
Plan coordinate and implement special events and functions
Preferred degree in hotel restaurant or related management field

Job Duties

Oversee all aspects of the guest experience ensuring a luxurious memorable and seamless experience for all visitors
Uphold the resort and casino's brand standards implementing service protocols to maintain a high level of guest satisfaction
Address guest concerns or complaints promptly and professionally working to resolve issues and enhance guest retention
Recruit train and mentor a team of service staff including servers bartenders bussers hosts and supervisors
Create a positive work environment with a focus on teamwork ongoing training and opportunities for growth
Manage scheduling shift assignments and ensure that the team is adequately staffed for peak service periods special events and VIP reservations
Conduct regular performance evaluations provide constructive feedback and implement action plans for improvement as needed
Oversee daily operations of the fine dining and lounge area including setup service and breakdown
Manage the flow of service in collaboration with the culinary staff to maintain efficiency and quality especially during peak hours and high-profile events
Manage the process of accurate reservations and their subsequent allocation and satisfaction
Ensure compliance with all health safety and sanitation regulations as well as company policies
Strictly observe all safety and hygiene practices as laid out by management
Demonstrate strong responsible alcohol service and hold all staff accountable
Manage budgets and expenses including revenue goals labor costs and other operational expenses
Track and analyze sales food and beverage costs and profit margins implementing strategies to improve profitability
Oversee inventory control ordering and stock levels of food and beverages and supplies to avoid shortages or overstocking
Coordinate with purchasing for sourcing high-quality ingredients local wines and unique products that enhance the rooftop experience
Work closely with the F&B director executive chef marketing and sales team to plan and execute special events private parties and VIP experiences
Develop tailored service plans for high-profile guests and ensure all details are flawlessly executed for private dining or event reservations
Collaborate with the resort and casino's promotion team for marketing and executing exclusive events to increase traffic and revenue
Maintain the venue's ambiance and aesthetic appeal ensuring the rooftop remains a sophisticated and inviting space
Partner with the maintenance and IT team to keep furnishing décor lighting and music aligned with brand standards
Source feedback to continuously refine and improve the rooftop's atmosphere keeping it fresh and appealing to both new and returning guests
Communicate effectively with the resort and casino's other venue managers to ensure seamless service for guests moving between multiple F&B locations
Participate in management meetings collaborating with various departments to align strategies and achieve resort-wide goals
Serve as a liaison between the front-of-house and back-of-house teams fostering strong coordination and ensuring alignment on service expectations
Perform other job-related duties as assigned
Maintain punctual and regular attendance according to schedule in compliance with attendance policy
Create an environment of teamwork through communication mentoring and providing guidance support and appreciation for team contributions
Nurture a positive work culture and develop a collaborative enthusiastic team

Job Location

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please contact the employer.

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