Restaurant Manager - Alamo, TX

Church's Chicken is a renowned quick service restaurant chain with a rich history spanning over 60 years. As a company, Church's Chicken is committed to delivering real comfort food that makes a meaningful difference in people's lives. The restaurant prides itself on being a place where hardworking individuals can build rewarding careers and achieve their professional goals by serving others with dedication and passion. Church's Chicken values inclusivity and equal opportunity, making hiring decisions based solely on merit without regard to race, color, religion, sex, national origin, age, disability, genetic information, or other protected factors. This dedication to fairness and respect extends throughout the organization, fostering a supportive and positive workplace.

The General Manager role at Church's Chicken is a pivotal position responsible for overseeing all business activities at a single restaurant location. Reporting directly to the Market Leader and working within the Field Operations department, the General Manager ensures that guests receive an exceptional dining experience characterized by friendly, quick, and accurate service in a clean and safe environment. This leadership role demands a passion for hospitality and a commitment to maintaining high standards of customer service, operational excellence, and team engagement. The General Manager works closely with their team, which typically includes an Assistant Restaurant General Manager and/or Shift Leader, to achieve sales goals, manage expenses within budget, and foster a culture where team members are motivated, rewarded, and encouraged to grow professionally.

In this role, the General Manager is accountable for creating a service environment that consistently exceeds guest expectations. They lead initiatives to gather and respond to guest feedback, resolve complaints using a customer-centric approach, and maintain open communication channels. Employee development is another critical focus, as the General Manager delivers regular training, provides constructive feedback, and supports cross-training efforts to enhance team capabilities. Compliance with all federal, state, and local laws, including labor regulations and health and safety standards, is strictly upheld to protect both guests and staff. The General Manager also manages operational aspects such as inventory control, equipment maintenance, budgeting, and performance analysis through operational reports. This comprehensive leadership responsibility requires a blend of strategic oversight, hands-on management, and a genuine enthusiasm for creating a welcoming atmosphere where guests can enjoy outstanding food and service.