Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Commuter Benefits
flexible spending accounts
Dependent care accounts
development opportunities
Job Description
Shake Shack is a renowned hospitality brand that has rapidly grown to become a leader in the fast-casual dining industry. Founded by Danny Meyer, the visionary behind Union Square Hospitality Group and the best-selling author of Setting the Table, Shake Shack began as a humble hot dog cart in New York City's Madison Square Park. Over time, it evolved into a permanent stand and then a flourishing chain known for its commitment to quality food, outstanding hospitality, and positive community impact. Today, Shake Shack operates with a mission to "Stand For Something Good," emphasizing ethical business practices, community support, and creating memorable dining experiences for all guests.
The company prides itself on fostering a workplace culture where people come first. Employees, known as the #ShackFam, enjoy a collaborative environment with hands-on mentorship, comprehensive training, and opportunities for personal and professional growth. Shake Shack encourages team members to bring their authentic selves, share ideas freely, and contribute to an inclusive atmosphere where diversity is celebrated.
The role of a Shack Manager at Shake Shack is vital to maintaining the high standards of customer service and operational excellence that define the brand. As a Shack Manager based in Ann Arbor, MI, you will be responsible for leading daily restaurant operations to ensure superior guest experiences. This includes overseeing team members, training staff on operational procedures, motivating the crew to achieve hospitality excellence, and maintaining compliance with sanitation and safety regulations.
A key aspect of the role is demonstrating strong leadership capabilities, with a focus on coaching and developing team members to fulfill their potential. The manager will also take charge of promoting Shake Shack's brand within the local community through various initiatives such as word-of-mouth marketing and organizing restaurant events, enhancing brand visibility and customer engagement.
The position requires managing the financial and operational aspects of the restaurant, including food planning, purchasing, and adherence to health codes to ensure a safe and efficient working environment. Flexibility in work hours is necessary to support the fast-paced, high-volume setting that characterizes Shake Shack's operations.
Benefits of joining Shake Shack include weekly pay and performance bonuses, meal discounts, and access to exclusive corporate discounts spanning travel, electronics, wellness, and leisure activities. The company offers comprehensive medical, dental, and vision insurance plans, employer-paid life and disability insurance, and a 401k retirement plan with company match. Employees receive paid time off, paid parental leave, and immediate access to an employee assistance program. Additional perks include pre-tax commuter and parking benefits, flexible spending and dependent care accounts, and numerous opportunities for career development and growth.
As a full-time Shack Manager in Ann Arbor, you will play a pivotal role in upholding Shake Shack's dedication to quality, community engagement, and creating an environment where everyone can thrive. Shake Shack is also an Equal Opportunity Employer, welcoming applicants from diverse backgrounds without regard to protected characteristics. This commitment to diversity reinforces their core value of standing for something good in every aspect of their business.
The company prides itself on fostering a workplace culture where people come first. Employees, known as the #ShackFam, enjoy a collaborative environment with hands-on mentorship, comprehensive training, and opportunities for personal and professional growth. Shake Shack encourages team members to bring their authentic selves, share ideas freely, and contribute to an inclusive atmosphere where diversity is celebrated.
The role of a Shack Manager at Shake Shack is vital to maintaining the high standards of customer service and operational excellence that define the brand. As a Shack Manager based in Ann Arbor, MI, you will be responsible for leading daily restaurant operations to ensure superior guest experiences. This includes overseeing team members, training staff on operational procedures, motivating the crew to achieve hospitality excellence, and maintaining compliance with sanitation and safety regulations.
A key aspect of the role is demonstrating strong leadership capabilities, with a focus on coaching and developing team members to fulfill their potential. The manager will also take charge of promoting Shake Shack's brand within the local community through various initiatives such as word-of-mouth marketing and organizing restaurant events, enhancing brand visibility and customer engagement.
The position requires managing the financial and operational aspects of the restaurant, including food planning, purchasing, and adherence to health codes to ensure a safe and efficient working environment. Flexibility in work hours is necessary to support the fast-paced, high-volume setting that characterizes Shake Shack's operations.
Benefits of joining Shake Shack include weekly pay and performance bonuses, meal discounts, and access to exclusive corporate discounts spanning travel, electronics, wellness, and leisure activities. The company offers comprehensive medical, dental, and vision insurance plans, employer-paid life and disability insurance, and a 401k retirement plan with company match. Employees receive paid time off, paid parental leave, and immediate access to an employee assistance program. Additional perks include pre-tax commuter and parking benefits, flexible spending and dependent care accounts, and numerous opportunities for career development and growth.
As a full-time Shack Manager in Ann Arbor, you will play a pivotal role in upholding Shake Shack's dedication to quality, community engagement, and creating an environment where everyone can thrive. Shake Shack is also an Equal Opportunity Employer, welcoming applicants from diverse backgrounds without regard to protected characteristics. This commitment to diversity reinforces their core value of standing for something good in every aspect of their business.
Job Requirements
- High school diploma or equivalent
- 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
- knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- leadership skills with ability to coach and motivate team members
- understanding of financial operations
- food handler certification preferred
- availability to work flexible hours
Job Qualifications
- 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
- working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- aptitude for leading, coaching, and driving excellence at every level
- understanding of financial aspects of business operations
- food handler certification preferred
- willingness to work flexible hours
Job Duties
- Manage daily restaurant operations to ensure superior service and guest satisfaction
- train team members on all aspects of Shack operations
- motivate and manage team members to provide highest level of hospitality
- demonstrate leadership with a focus on coaching and achieving excellence
- develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
- ensure compliance with sanitation and safety regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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