Restaurant Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a leading hospitality brand known for its commitment to people and community. Founded by Danny Meyer, the CEO of Union Square Hospitality Group, Shake Shack began as a modest hot dog cart in New York City's Madison Square Park. This unique origin story highlights a community-first approach, where all proceeds were donated back to park beautification efforts, setting a tone of generosity and quality that continues to this day. Over the years, Shake Shack has evolved into a beloved global restaurant chain that champions high-quality food and exceptional hospitality. With roots deeply planted in fine dining, the company has grown rapidly, distinguishing itself by fostering an inclusive, positive work environment where employees are valued and empowered to succeed. Shake Shack’s mission to "Stand For Something Good" permeates every facet of the business, from how team members are trained and supported, to how the brand engages with neighborhoods through meaningful events and community involvement.

The role of Restaurant Manager at Shake Shack is a pivotal position responsible for overseeing daily restaurant operations to ensure an outstanding guest experience. The Restaurant Manager leads a dynamic team in a fast-paced, high-volume environment, emphasizing coaching, motivation, and the delivery of hospitality excellence. This leadership opportunity involves training team members extensively on all Shack operations, from food safety and preparation to managing frontline service. Additionally, the manager plays a key role in promoting the brand locally, leveraging word-of-mouth and organizing restaurant events that deepen community connections and drive business growth. Ensuring compliance with sanitation, safety, and health regulations is fundamental, safeguarding both customers and employees. This position is ideal for individuals passionate about creating memorable dining experiences and nurturing a cohesive, high-performing team. Shake Shack offers a vibrant, inclusive culture where continuous learning and personal growth are encouraged, supported by hands-on mentorship and robust training programs. Employees benefit from a supportive workplace atmosphere that values authenticity and collaboration, making this an excellent career choice for those looking to advance in the hospitality industry.

Job Requirements

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Must exhibit an aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Qualifications

2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Aptitude for leading, coaching, and driving excellence at every level
Understanding of financial aspects of business operations
Food handler certification preferred
Willingness to work flexible hours

Job Duties

Manage daily restaurant operations to ensure superior service and guest satisfaction
Train team members on all aspects of the Shack operations
Motivate and manage team members to provide highest level of hospitality
Demonstrate leadership with a focus on coaching and achieving excellence
Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
Ensure compliance with sanitation and safety regulations