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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
competitive pay
Opportunities for career advancement
Employee Discounts
Health Insurance
positive working environment
Job Description
SeaHawk Prime by David Burke is a distinguished upscale dining establishment renowned for its commitment to delivering an exceptional culinary experience paired with unparalleled hospitality. Located in a vibrant area, the restaurant stands as a beacon of fine dining, combining elegant ambiance with a dedication to top-notch service. As part of a growing restaurant group, SeaHawk Prime emphasizes not only exquisite cuisine but also creating memorable moments for every guest through attentive and gracious front-of-house operations. The company fosters a supportive and passionate work environment that values team collaboration, professional development, and a shared mission to uphold their distinguished hospitality... Show More
Job Requirements
- High school diploma
- Experience in upscale or fine dining restaurant service
- At least 3 years supervisory or management experience in fine dining
- Knowledge of luxury service standards and fine dining etiquette
- Strong leadership and team management skills
- Excellent communication skills
- Ability to multi-task in fast-paced environment
- Ability to lift up to 25 lbs frequently and 50 lbs occasionally
- Ability to stand and walk for extended periods
- Ability to use fine motor skills for service tasks
- Flexibility to work evenings, weekends, holidays, and extended hours
- Food handler certification
- Responsible vendor certification
Job Qualifications
- High school diploma required, college degree in hospitality, business, or related field preferred
- Minimum 5 years progressive experience in upscale or fine dining restaurant service roles
- At least 3 years in a high-volume fine dining supervisory or management position
- Deep understanding of luxury or upscale service environments
- Strong leadership presence with ability to inspire and motivate teams
- Excellent communication and interpersonal skills
- Knowledge of fine dining service etiquette, wine and beverage service, culinary terminology
- Highly organized, detail-oriented, and able to multi-task in fast-paced environments
- Strong guest-focused approach with effective problem-solving abilities
- Proficiency with POS systems, reservation software, Microsoft Office, and Restaurant 365
Job Duties
- Uphold and promote the restaurant mission and values by leading with hospitality and professionalism
- Maintain a strong visible presence on the floor as senior front-of-house leader during service
- Greet and engage guests, oversee service flow, resolve concerns, and ensure a seamless fine dining experience
- Function as Maître D when needed, directing seating flow, reservations, and guest interactions
- Lead VIP service initiatives ensuring personalized attention for high-profile guests
- Review guest feedback, respond to online reviews, and implement continuous improvement strategies
- Direct daily service operations focusing on exceptional guest experience
- Manage opening and closing procedures and monitor service flow
- Collaborate with culinary and beverage teams for seamless coordination
- Maintain and enforce service standards, SOPs, and service sequence
- Monitor guest satisfaction and service recovery practices
- Ensure cleanliness, ambiance, and readiness of dining and service areas
- Support flawless execution of private dining events and promotional activities
- Hire, train, schedule, evaluate, and mentor front-of-house staff
- Lead daily pre-shift meetings and team briefings
- Provide real-time coaching during service reinforcing standards
- Foster accountability, teamwork, and professionalism among staff
- Conduct performance reviews and support career development
- Prepare and manage labor schedules aligned with budget forecasts
- Participate in budgeting, forecasting, and cost containment strategies
- Monitor service inventory and coordinate ordering needs
- Maintain accurate departmental records and compliance documentation
- Partner with General Manager on policies and long-term initiatives
- Exercise discretion and independent judgment in managing front-of-house operations and service protocols
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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