Restaurant Manager

Port Allen, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

Career development opportunities

Job Description

Church's Chicken is a well-established quick service restaurant that has been delighting customers with real comfort food for over 60 years. Known for its dedication to quality and value, Church's Chicken strives to provide a welcoming environment where guests enjoy exceptional service and delicious meals. As a leader in the fast food industry, Church's Chicken not only focuses on serving great food but also on creating career opportunities for hardworking individuals looking to grow and succeed in a dynamic setting. The company is an equal employment opportunity employer committed to fostering a diverse and inclusive workplace free from discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or other legally protected factors.

The Restaurant General Manager (RGM) position at Church's Chicken is a pivotal role within the Field Operations department. Reporting directly to the Market Leader, the RGM is responsible for overseeing all aspects of restaurant operations at a single location. This leadership role demands a passionate professional dedicated to delivering a high-quality, value-oriented dining experience that emphasizes friendly, quick, and accurate service in a clean and safe environment. The RGM plays a crucial role in driving sales, controlling expenses, and fostering a positive workplace culture where team members are motivated, engaged, and encouraged to develop professionally. Typically, the RGM directly supervises an Assistant Restaurant General Manager and/or Shift Leaders, depending on the store's size, sales volume, and location.

In this role, the General Manager must ensure the restaurant consistently meets or exceeds sales goals while adhering to budgetary constraints. They are charged with creating a service environment that prioritizes guest satisfaction by building team commitment to service standards and responding effectively to customer feedback and complaints. The manager is responsible for maintaining compliance with federal, state, and local laws, including labor regulations, and ensuring all company policies and procedures are followed. In addition to overseeing daily restaurant operations such as inventory management, equipment maintenance, and financial reporting, the RGM also promotes a culture of recognition and fun among team members. This ensures a workplace where employees can thrive, take pride in their work, and contribute to delivering memorable dining experiences. The role requires strong leadership, interpersonal skills, and a strategic approach to managing resources and people, making it a rewarding opportunity for candidates seeking a dynamic career in the restaurant industry.

Job Requirements

High school diploma or GED required
Minimum one year of supervisory experience in the restaurant industry
Successful completion of all training and passing applicable tests
Valid driver’s license and proof of valid insurance
Availability to work a minimum of 50 to 55 hours per week including weekends
Knowledge of restaurant policies and operational procedures
Ability to manage budgets and labor laws
Strong interpersonal and communication skills
Basic computer proficiency
Ability to recruit, train, and develop staff
Skilled in conflict resolution
Ability to maintain a positive work environment

Job Qualifications

High school diploma or GED
One year of supervisory experience in the restaurant industry
Valid driver’s license and proof of insurance
Ability to work flexible shifts including weekends with 50 to 55 hours per week
Knowledge of restaurant policies, operational, and human resources procedures
Understanding of labor cost reporting and business-related reporting
Excellent interpersonal skills
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in developing employees through coaching and counseling
Commitment to improving customer satisfaction
Experience in recruiting and interviewing potential team members
Ability to supervise others
Conflict resolution skills
Ability to create and maintain a positive work environment

Job Duties

Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
Build team understanding and commitment to guest service standards
Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
Assist and resolve all guest complaints in person or by phone using the listen, apologize, satisfy and thank model
Ensure all incoming calls are handled promptly, courteously, and professionally
Direct and conduct regular training with team members
Provide regular feedback and identify areas for improvement
Work with direct reports to cross train and develop new skills
Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
Ensure compliance with federal, state and local laws, regulations, and ordinances
Maintain a clean and safe restaurant for guests and team members
Manage budgets and make adjustments as needed
Ensure compliance with labor laws
Adhere to all company policies and procedures
Maintain restaurant inventory ensuring accessibility and organization
Oversee routine maintenance and repairs on all equipment
Prepare and analyze operation reports
Perform other duties as assigned