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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Career development opportunities
Job Description
Church's Chicken is a well-established quick service restaurant that has been delighting customers with real comfort food for over 60 years. Known for its dedication to quality and value, Church's Chicken strives to provide a welcoming environment where guests enjoy exceptional service and delicious meals. As a leader in the fast food industry, Church's Chicken not only focuses on serving great food but also on creating career opportunities for hardworking individuals looking to grow and succeed in a dynamic setting. The company is an equal employment opportunity employer committed to fostering a diverse and inclusive workplace free from discrimination based... Show More
Job Requirements
- High school diploma or GED required
- Minimum one year of supervisory experience in the restaurant industry
- Successful completion of all training and passing applicable tests
- Valid driver’s license and proof of valid insurance
- Availability to work a minimum of 50 to 55 hours per week including weekends
- Knowledge of restaurant policies and operational procedures
- Ability to manage budgets and labor laws
- Strong interpersonal and communication skills
- Basic computer proficiency
- Ability to recruit, train, and develop staff
- Skilled in conflict resolution
- Ability to maintain a positive work environment
Job Qualifications
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of insurance
- Ability to work flexible shifts including weekends with 50 to 55 hours per week
- Knowledge of restaurant policies, operational, and human resources procedures
- Understanding of labor cost reporting and business-related reporting
- Excellent interpersonal skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees through coaching and counseling
- Commitment to improving customer satisfaction
- Experience in recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback and identify areas for improvement
- Work with direct reports to cross train and develop new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure compliance with federal, state and local laws, regulations, and ordinances
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Adhere to all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on all equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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