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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
retirement plans
Flexible work schedule
Professional development opportunities
Job Description
The hiring establishment is a distinguished hotel known for its dedication to providing exceptional hospitality experiences. This hotel operates 24 hours a day, 7 days a week, ensuring continuous service and high operational standards to meet the needs of a diverse clientele. As a full-service hotel, it offers a variety of food and beverage outlets, each maintained with rigorous quality standards to deliver outstanding guest service. The establishment prides itself on creating a welcoming atmosphere for guests, supported by a cohesive and professional team of associates committed to excellence. It fosters a positive working environment that encourages collaboration, efficiency, and... Show More
Job Requirements
- Minimum 2-3 years food and beverage or hotel experience in a leadership role
- Thorough knowledge of food outlet operations including food and beverage service techniques and guest interaction
- Knowledge of state, federal, and corporate liquor regulations
- Ability to work under pressure and handle stressful situations during busy periods
- Ability to stand and walk constantly and transport up to 30 lbs through crowded areas
- Ability to perform frequent bending, stooping, twisting, and reaching
- Ability to operate food and beverage equipment
- Willingness to work varying shifts due to 24/7 hotel operation
Job Qualifications
- Thorough knowledge of food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction
- Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages
- Ability to operate equipment such as a coffee maker
- Minimum 2-3 years F&B or hotel experience in a leadership role
Job Duties
- Ensures that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service
- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment
- Work in a fast-paced and customer service oriented environment, perform duties under pressure and meet deadlines in a timely manner
- Attend BEO, staff, and department meetings
- Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs
- Perform special projects as assigned by GM and/or F&B Director
- Handle planning and execution of hotel sponsored events as required
- Taste food and beverage products from all areas to ensure quality and consistency
- Market ideas and promotions in the department
- Monitor F&B POS systems
- Act as manager on duty when required
- Effectively control the flow of customers and the interaction between the front and back of house throughout service
- Ensure team members consistently maintain brand standards and high levels of customer service
- Handle all customer inquires in an appropriate and professional manner
- Maintain outlet scheduling and payroll
- Organize and conduct pre-shift meetings communicating pertinent information to the staff such as house count, daily specials, and menu changes
- Ensure cleanliness and workplace safety in the department
- Adhere to all company policies and procedures
- Perform any related duties as requested by manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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