Restaurant Manager

Quality Brand Group LLC is a prominent multi-store franchisee operating several Dunkin' locations across Arizona, Colorado, Florida, Nevada, and Texas. As a key player in the food and beverage industry, Quality Brand Group is dedicated to fostering an environment that encourages personal growth and professional development. The company is known for creating a workplace culture that values respect, dignity, and empowerment for both team members and guests alike. Their commitment to excellence is reflected in their focus on training passionate people to deliver an exceptional and memorable guest experience every day, one guest at a time. Working for Quality Brand Group means joining a successful, energized team that upholds high standards of customer service and operational efficiency.

The Restaurant Manager position at Quality Brand Group LLC is a full-time leadership role crucial to the successful operation of their Dunkin' franchise locations. This role entails comprehensive responsibilities including recruitment, training, and development of store team members to maintain high operational and service standards. The Restaurant Manager oversees all aspects of the store’s operations, including cleanliness, service quality, sales performance, and profitability. They are accountable for managing the full profit and loss statement of their assigned store, operating with the mindset of ownership to ensure financial and operational goals are met and exceeded.

The ideal candidate for the Restaurant Manager role will demonstrate strong leadership skills, a customer-focused approach, and a proactive attitude towards continuous improvement. They must balance operational tasks with motivating and guiding their team to deliver outstanding guest experiences consistently. During their assigned shifts, the manager hands-on manages the store, ensuring that products meet quality standards and that service by the team upholds the Dunkin' brand promise. Leadership extends to coaching and mentoring staff, handling all personnel matters including hiring, counseling, promotions, and terminations.

Key responsibilities involve leading operational excellence initiatives, focusing keenly on achieving 100% guest satisfaction, and driving the training and development of all team members. The Restaurant Manager is also tasked with achieving financial objectives such as meeting sales projections and controlling expenses effectively. Strong communication skills and the ability to apply effective coaching techniques are essential to succeed in this role. Managing various operational components such as purchasing, scheduling, sales, training, and facility maintenance are also vital areas of responsibility.

Quality Brand Group emphasizes hiring individuals who are highly motivated, enthusiastic, and capable of working independently. Experience in the food service industry is required, alongside certifications such as Food Safety or Serve Safe. The position involves physical tasks such as lifting weights ranging from 30 to 50 pounds and performing repetitive motions involving pushing, pulling, and stretching, which require both physical and mental stamina.

This full-time position also offers competitive salary packages alongside additional benefits including a monthly bonus program, employee meal discounts, and comprehensive medical, dental, vision, and prescription insurance plans with company contribution. Paid vacation time further adds to the work-life balance offered to employees. Joining Quality Brand Group means becoming part of a franchise operation that values its employees as much as its guests and continually strives for excellence and growth within the hospitality industry.