Restaurant Manager

Quality Brand Group LLC is a well-established franchisee operating multiple Dunkin' locations across several states, including Arizona, Colorado, Florida, Nevada, and Texas. As a multi-store franchisee, Quality Brand Group is committed to delivering a memorable customer experience through a team-oriented culture. The company prides itself on creating an environment that fosters personal growth and development for its employees, empowering them to provide exceptional service one guest at a time. Quality Brand Group values respect, dignity, and a friendly workplace atmosphere where both team members and guests thrive. The organization is looking for motivated individuals who want to be part of a dynamic, successful team energized by the fast-paced food service industry.

The Restaurant Manager role at Quality Brand Group is a critical leadership position within each Dunkin' location. The Restaurant Manager oversees operations, staff recruitment, and development to ensure the store consistently meets high standards of service and cleanliness. This role involves managing the store's financial performance, including sales goals, profitability, and expense control. The Restaurant Manager holds full accountability for the profit and loss (P&L) statement of the store, operating as if they own the business location.

This position requires a hands-on leader who remains actively engaged with both customers and employees. The manager drives continuous improvement in store operations while ensuring that all products are prepared according to quality standards. The Restaurant Manager leads by example, cultivating teamwork and motivation among the staff through direct supervision or delegation to shift leaders and assistant managers. They are responsible for fostering a positive guest experience during their assigned shifts and for managing employee relations such as counseling, discipline, promotions, or dismissals. The role demands expertise in communication, training, customer service excellence, and operational management to maintain the brand's reputation and financial success.

The ideal candidate for the Restaurant Manager position will have experience in food service, including necessary certifications such as Food Safety and Serve Safe. They must possess strong leadership skills, a passion for achieving results, and the ability to solve problems effectively while making sound decisions based on analysis and judgment. This full-time role offers competitive salary, a monthly bonus program, employee meal discounts, and comprehensive medical, dental, vision, and prescription insurance with company contributions, along with paid vacation benefits. Joining Quality Brand Group as a Restaurant Manager offers an opportunity to grow professionally in a rewarding environment dedicated to guest satisfaction and operational excellence.