Dunkin' logo

Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
performance bonuses

Job Description

Dunkin' Donuts, a globally recognized quick-service restaurant chain specializing in coffee and baked goods, is dedicated to providing customers with high-quality products and outstanding service. Known for its inviting atmosphere and commitment to guest satisfaction, Dunkin' Donuts operates thousands of locations worldwide, offering warm and welcoming environments where guests can enjoy their favorite beverages and snacks. The company prides itself on operational excellence, franchisee support, and maintaining consistent brand standards that ensure every customer experience is positive and memorable.

The role of Restaurant Manager at Dunkin' Donuts is vital to maintaining the brand's reputation and operational efficiency. As a Restaurant Manager, you will provide strong and positive leadership to your team, motivating and guiding them to deliver exceptional guest experiences consistently. Your leadership will foster a culture centered on the guest, operational excellence, and profitability. This role demands a balance of strategic planning and hands-on management to ensure the restaurant meets company standards, adheres to safety and sanitation guidelines, and achieves financial goals.

Your responsibilities will include hiring, training, and developing employees, setting clear performance expectations, and providing coaching and constructive feedback. You will oversee daily operations, ensuring proper staffing levels, safety compliance, and execution of Dunkin' Donuts brand standards. The position requires diligent preparation of action plans, audit completion, and implementation of improvements to enhance productivity and guest satisfaction.

Moreover, as a Restaurant Manager, you will play a critical role in maximizing profitability by controlling costs, executing marketing promotions, launching new products through effective team training and sampling, and setting and tracking sales goals. Your ability to analyze reports and identify growth opportunities will be essential in driving the restaurant's success.

This full-time position offers the opportunity to develop valuable management skills in a dynamic restaurant environment, with potential growth prospects within one of the leading brands in the quick-service industry. Dunkin' Donuts values leadership that is passionate about results, problem-solving, teamwork, and building strong interpersonal relationships. If you have a background in restaurant or retail management and are driven to lead a team towards excellence while ensuring guest satisfaction, this role is an excellent fit for you.

Job Requirements

  • At least 18 years of age where applicable
  • high school diploma or equivalent
  • prior restaurant or retail supervisory experience
  • ability to work flexible hours including weekends and holidays
  • excellent communication and interpersonal skills
  • knowledge of safety and sanitation regulations

Job Qualifications

  • Fluent in English
  • math and financial management skills
  • restaurant, retail, or supervisory experience
  • high school diploma or equivalent
  • strong leadership and communication skills
  • ability to analyze reports and set goals
  • proficiency in coaching and team development

Job Duties

  • Hire, train and develop employees
  • communicate job expectations to employees
  • plan, monitor, appraise and review employees' job performance
  • provide coaching and feedback
  • maintain safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines
  • ensure brand standards and systems are executed
  • prepare and complete action plans
  • implement production, productivity, quality and guest service standards
  • complete audits and implement plans to drive system improvements
  • control costs to help maximize profitability
  • execute all in-restaurant marketing promotions in a timely manner
  • execute new product roll-outs including team training, marketing and sampling
  • set sales goals and track results

Job Criteria

Experience

Mid Level (3-7 years)


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