Restaurant Manager

PJ Whelihan's Restaurant + Pub in Hatfield, PA, is a renowned neighborhood dining and sports bar destination known for its friendly atmosphere, impressive beer selection including their signature PJW Copper Lager brewed by Victory Brewing Company, and delicious, community-favorite wings. As part of the PJW Restaurant Group, a successful company with over three decades of experience and more than 1,800 employees, the restaurant emphasizes a welcoming, vibrant environment where both guests and employees feel valued. PJW Restaurant Group prides itself on creating community destinations, continually innovating, and providing memorable experiences for all patrons. The company culture encourages growth and development, often seeing team members advance through the ranks, reflecting their commitment to nurturing talent from within.

The Front of House Manager role at PJ Whelihan's Restaurant + Pub is instrumental in ensuring the smooth operation of daily activities. Reporting to the Assistant General Manager or General Manager, this leadership position supports the General Manager in the planning, organizing, and training necessary to meet and exceed restaurant objectives. The Front of House Manager oversees key areas including sales, labor and food costs, guest services, employee hiring and retention, food quality, and sanitation standards. This full-time position offers a competitive salary ranging from $56,000 to $60,000 annually.

As a manager, you will ensure every guest feels welcome and receives prompt, courteous service. You will actively support servers and hostess staff, check on guests to ensure service quality, and uphold high standards across sales, service, facility appearance, and cleanliness. You will manage cash handling processes following restaurant policies and partner with the General Manager on hiring and termination decisions. This role requires filling in wherever necessary, whether front or back of house, to maintain smooth operations and uphold guest service standards.

Additionally, the role includes preparing all required paperwork, such as reports and schedules, in an organized and timely manner. You will provide constructive feedback and coaching to employees, documenting performance consistently while helping develop their skills in service, food presentation, safety, and sanitation. Marketing and promotional activities will also fall within your purview, collaborating with the General Manager to develop and implement campaigns aimed at driving restaurant growth.

Knowledge of restaurant policies is crucial, ensuring prompt and fair disciplinary actions when necessary. The role requires effective labor scheduling in line with anticipated business demands while meeting labor cost objectives. Compliance with all relevant federal, state, county, and local regulations related to health, safety, and labor is mandatory, safeguarding the well-being of employees and guests alike.

This position is ideal for someone with at least one year of supervisory experience in a high-volume, full-service restaurant, holding ServSafe Certification, and possessing strong leadership and decision-making skills. Candidates should be capable of analyzing profit and loss statements, managing budgets, and communicating effectively across all levels of the restaurant team. A proactive, positive attitude and the ability to manage multiple priorities will be essential for success. Basic computer skills and experience working with scheduling, time and attendance, and POS systems are also required.

Joining PJ Whelihan's means becoming part of a dynamic team dedicated to creating exceptional guest experiences and fostering growth opportunities for employees. The company offers a robust benefits package including 401(k) with matching, health and dental insurance, life insurance, paid time off and training, weekly pay, employee discounts, a referral program, and an employee perks program, making it an excellent place to build a rewarding career in restaurant management.