Restaurant Manager

Dunkin' is a renowned global fast-food restaurant chain specializing in coffee and baked goods. Established in 1950 and headquartered in Canton, Massachusetts, Dunkin' has grown to become America's favorite all-day, everyday destination for high-quality coffee and delicious baked items. With over 13,100 restaurants in 41 countries worldwide, Dunkin' leads the market in multiple categories, including hot and iced coffee varieties and baked goods such as donuts, bagels, and muffins. The company has earned an impressive No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years, a testament to its commitment to customer satisfaction and brand excellence. Dunkin' is part of the Dunkin' Brands Group, Inc., which supports a family of companies known for their dedication to quality, innovation, and the excellence of guest experiences.

We are seeking a Restaurant Manager to join our Dunkin' team and play a pivotal role in ensuring the success and smooth operation of one of our restaurant locations. This position requires a dynamic and energetic individual who will provide strong leadership to inspire and manage the team effectively. The Restaurant Manager is responsible for delivering excellent guest experiences, maintaining operational excellence, and driving profitable sales in alignment with Dunkin' Donuts' standards and franchisee requirements. This includes overseeing adherence to all applicable laws and safety regulations.

As a Restaurant Manager, you will embody several key competencies that contribute to the success of the location. You will maintain a great focus on exceeding guest expectations by understanding their needs and providing prompt, friendly service. Passion is essential, as you will set high standards for yourself and your team while consistently striving to meet or exceed goals. Your decision-making skills will be critical as you identify issues, implement solutions, and empower your team to take responsibility. You will cultivate strong interpersonal relationships, motivating your team and fostering a culture of collaboration, integrity, and respect.

In this role, you will be responsible for building and maintaining an effective team by communicating goals clearly, monitoring progress, and recognizing employee achievements. Conflict resolution skills will be necessary to maintain a positive work environment, utilizing active listening and adherence to company policies. You will also play a significant role in employee development by creating tailored growth plans, providing constructive feedback, and facilitating training opportunities.

Understanding business and financial acumen is crucial, as you will analyze key performance indicators, manage costs, and drive sales through effective marketing promotions and new product rollouts. Your ability to execute action plans will help optimize productivity, quality, and service standards to ensure customer satisfaction.

This full-time position offers the chance to lead within a globally recognized brand and contribute to the growth and success of your location while building a rewarding career in restaurant management.