Restaurant Manager

Dunkin' is a renowned leader in the coffee and baked goods industry, established in 1950 and recognized as America’s favorite all-day, everyday stop. With over 13,100 restaurants across 41 countries, Dunkin' has solidified its position as a market leader in multiple categories including hot regular, decaf, and flavored coffee, iced coffee variants, donuts, bagels, and muffins. The brand’s consistent delivery of quality products and exceptional customer service has earned it the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. Based in Canton, Massachusetts, Dunkin' operates globally as part of the Dunkin' Brands Group, Inc. family of companies, known for its commitment to innovation, customer satisfaction, and community involvement.

We are currently seeking a dedicated Restaurant Manager to lead and inspire our Dunkin' team. This role offers an exciting opportunity to contribute to the success and growth of one of the world’s most beloved brands. The Restaurant Manager is responsible for overall restaurant operations, ensuring compliance with Dunkin’ Donuts standards, franchisee guidelines, and all applicable laws. This leadership position involves providing strong and positive guidance to the team to deliver excellent guest experiences, operational excellence, and help drive profitable sales. The manager will be instrumental in fostering a guest-first culture, maintaining a safe and sanitary environment, and upholding brand standards while managing budgets and financial goals.

The role involves recruiting, training, and developing employees to build a cohesive and motivated team. Communicating job expectations clearly and effectively, conducting performance reviews, and offering coaching and constructive feedback are essential job functions. The ideal candidate will boast solid experience in restaurant or retail management, demonstrate passion for quality service, and possess strong problem-solving skills. A deep understanding of business and financial acumen is necessary to monitor sales goals, control costs, implement marketing promotions, and manage product roll-outs efficiently.

Additionally, the Restaurant Manager will be accountable for ensuring all shifts are staffed properly to meet operational and guest service goals and will uphold high standards of safety, sanitation, and compliance. This position requires a proactive approach to resolving guest concerns and fostering a welcoming store atmosphere. Leadership competencies such as conflict management, team building, interpersonal relationships, and decision-making are critical to successfully support and lead the team.

Joining Dunkin' provides a unique chance to work in a dynamic environment that values innovation, teamwork, and customer satisfaction. The Restaurant Manager will play a key role in driving the daily success of the restaurant while aligning with the company’s vision and culture. This full-time position offers the chance to grow within a globally recognized brand dedicated to delivering exceptional coffee and baked goods experiences to guests around the world.