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Restaurant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $18.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Career growth opportunities
Employee training programs
Workplace teamwork environment
competitive compensation
employee recognition programs
Safe working environment
flexible scheduling

Job Description

Dunkin Donuts, a renowned brand in the quick service restaurant industry, operates through franchisees who are deeply committed to both their customers and employees. As a prominent franchisee of Dunkin Donuts, our establishment prides itself on fostering a supportive and productive work environment where hardworking and enthusiastic employees can thrive. We recognize the importance of our team members, understanding that they form the foundation of our store's success and a significant part of what keeps the business and America running. With a dedication to growth and employee success, we offer opportunities for advancement and full-time management positions to those who demonstrate exceptional performance.

The role of the Restaurant Manager is crucial to the overall operation and success of the restaurant. This position is responsible for directing every aspect of the store's daily activities, from hiring, training, and overseeing a team of employees to ensure exceptional guest service, to managing the financial performance of the outlet. The Restaurant Manager must drive sales and profitability by effectively executing the company’s business plan, creating a positive work atmosphere, and fostering teamwork through communication and relationship building. This role demands someone who can act professionally, model exemplary behavior by adhering to all labor and health laws, and uphold the standards set by both the company and the Dunkin Donuts brand. Integrity, honesty, and accountability are key values expected from this position at all times.

As the day-to-day leader of the store, the Restaurant Manager plays a vital role in maintaining high standards of customer service and operational efficiency. This position requires excellent leadership skills and the ability to handle multiple tasks efficiently under pressure. The successful candidate will be adept at financial literacy with strong analytical and problem-solving skills, ensuring the store operates profitably while meeting all regulatory requirements. Access to reliable transportation and the ability to lift up to 50 pounds are necessary, reflecting the diverse requirements of managing a bustling quick service restaurant environment.

Joining our team means becoming part of a dynamic company committed to employee growth and success. Our franchise operates with the philosophy that within just 3 feet and 2 minutes, every team member has the opportunity to deliver 1 exceptional service experience to every guest, a principle that drives our commitment to quality service every day. Whether you have previous managerial experience or are looking to grow into leadership, we encourage those with a passion for customer service and team collaboration to apply. Background checks are mandatory to ensure a safe and trustworthy workplace. This role offers significant growth potential in a rapidly expanding organization, with opportunities to advance into full-time and management roles for high-performing employees.

Job Requirements

  • Previous managerial experience preferred but not required
  • Previous fast food or quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills
  • Works well under pressure and is able to multi-task
  • Financial literacy and analytical/problem solving skills
  • Access to a vehicle and a valid driver’s license required
  • Ability to lift 50 lbs
  • Must submit to a background check

Job Qualifications

  • Previous fast food or quick service restaurant experience
  • Strong verbal and written communication skills
  • Excellent leadership skills
  • Financial literacy and analytical/problem solving skills
  • Top-notch customer service skills

Job Duties

  • Drive sales and profitability through effective execution of the company business plan
  • Create a positive working environment by fostering teamwork among team members through effective training, communication and relationship building
  • Conduct himself/herself in a professional manner when dealing with customers, team members and corporate management
  • Act as a role model for other team members by adhering to all state and federal labor and health laws and upholding the policies and standards of performance and conduct set by the company and Dunkin Donuts brand
  • Work with integrity, honesty and accountability in all situations
  • Oversee hiring and training of employees
  • Manage financial performance of the restaurant

Job Criteria

Experience

Mid Level (3-7 years)


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