Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career growth opportunities
supportive work environment

Job Description

First Watch is the fastest growing breakfast, brunch, and lunch restaurant concept in the United States, with over 400 locations nationwide. The brand is renowned for its commitment to quality food, exceptional service, and a warm, welcoming atmosphere that makes it a preferred daytime dining destination. Capstone Concepts is the proud franchisee of 11 First Watch locations across Tennessee and Asheville, North Carolina, and continues to expand with new locations planned for the near future. The company prides itself on fostering a family-like culture, valuing each team member, and providing an opportunity-rich environment that encourages personal and professional growth. With a focus on daytime operations, First Watch provides an attractive work-life balance by eliminating night shifts, ensuring that all employees are home by sundown. The company also offers competitive salaries and benefits to its salaried and hourly employees alike, making it a sought-after employer in the restaurant industry.

The role of Restaurant Manager within First Watch is pivotal to the success and continual growth of the brand. As a Restaurant Manager, you will work closely with the General Manager to lead and develop both management and hourly staff, fostering a culture that drives sales growth, enhances profitability, and maintains high customer satisfaction. The position supports the mission, vision, and values of First Watch by ensuring the operational excellence of each franchise location. This includes direct supervision of restaurant operations, managing financial performance against sales and profitability targets, and delivering exceptional guest experiences through hands-on leadership and team development. Candidates for this role should be passionate about the restaurant industry, eager to lead a dynamic team, and committed to upholding the high standards of cleanliness, service, and operational procedures that First Watch is known for.

Training will be provided, and career advancement opportunities are plentiful as the brand continues to grow rapidly. Restaurant Managers at First Watch enjoy a supportive work environment where leadership skills are nurtured, and employee development is a priority. The role requires a proactive approach to problem-solving, managing customer feedback, and maintaining an inspiring work environment that aligns with the brand’s integrity and culture. First Watch’s locations in Knoxville, Johnson City, Chattanooga, and Asheville, with new openings on the horizon, provide a variety of environments where the Restaurant Manager role can make a tangible impact. If you have a passion for mornings, a love for great food, and a genuine desire to serve others, this opportunity with First Watch may be the perfect next step in your hospitality career.

Job Requirements

  • high school diploma or equivalent
  • prior experience in restaurant management or supervisory role
  • strong leadership skills
  • excellent communication abilities
  • knowledge of food safety and sanitation
  • ability to handle customer feedback and resolve issues
  • proficiency in managing finances and meeting sales goals
  • availability to work flexible hours including weekends
  • commitment to maintaining cleanliness and operational standards

Job Qualifications

  • experience in restaurant management or food service industry
  • strong leadership and team development skills
  • excellent communication and interpersonal abilities
  • knowledge of food safety and sanitation standards
  • ability to manage financial performance and meet sales targets
  • commitment to customer service excellence
  • high school diploma or equivalent
  • ability to work flexible hours including weekends and holidays

Job Duties

  • support the mission, vision, and values of First Watch Restaurants
  • provide management coverage and direct supervision of operations in an individual restaurant
  • exercise basic shift-to-shift financial control to meet the restaurant sales, revenue, and profitability goals
  • meet or exceed period budget and profitability goals
  • provide hands-on leadership when working in unit
  • work all positions and provide team feedback daily
  • provide efficient and professional service to meet or exceed customer expectations
  • respond to customer feedback and handle customer concerns/needs
  • ensure all policies, procedures, and training for team members are being followed
  • participate in certification of team members
  • develop Black Hat and Black Apron team members
  • set standards so the restaurant maintains the highest level of cleanliness
  • participate in bi-weekly manager meeting to set and enforce standards
  • ensure all team members follow Capstone Concepts’ uniform standard
  • supervise food handling procedures and operational processes

Job Criteria

Experience

Mid Level (3-7 years)


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