Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
Retirement Plan
Job Description
Dunkin Donuts is a globally recognized quick-service restaurant franchise known for its delicious coffee, donuts, and a variety of baked goods. Operating as one of the leading brands in the food and beverage industry, Dunkin Donuts has built a reputation for delivering quick, friendly service and high-quality products to millions of guests daily. The franchise model allows for local ownership and operation, enabling each location to tailor its approach to community needs while maintaining the consistent brand standards set by Dunkin Donuts. This dynamic environment creates an exciting and fast-paced workplace, fostering growth and development for its team members at all levels.
The Restaurant Manager role at Dunkin Donuts is a pivotal position responsible for overseeing the overall operation of the restaurant in strict adherence to Dunkin Donuts standards. This is a hands-on leadership opportunity where you will drive team development, guest satisfaction, and financial success. The Restaurant Manager will foster a thriving team environment by promoting respect, coaching, and effective communication. You will be deeply involved in hiring, training, and developing staff to meet both guest and business needs while maintaining staffing efficiency. This position requires a proactive leader who holds themselves and their team accountable for delivering exceptional guest experiences and operational excellence.
In addition, the role demands a strong focus on operational standards and profitability, where you will lead by example in service delivery and brand compliance. You will ensure all required trainings, such as ServSafe certification, are completed and that safety protocols and cleanliness standards are rigorously upheld. The Restaurant Manager will also actively manage financial aspects, including labor and food costs, to maximize profitability. By analyzing business results and the restaurant environment, you will identify opportunities and collaborate with your team to set measurable goals and action plans for continuous improvement.
This position provides a unique chance to work for an independently owned and operated franchised Dunkin Donuts location, where your leadership directly impacts the success and growth of the business. You will be part of a passionate team dedicated to delivering great guest experiences and profitable top-line sales, making a significant contribution to the local community and brand presence. This is an excellent role for someone with restaurant or retail supervisory experience seeking career advancement in the hospitality industry within a well-established and respected brand.
The Restaurant Manager role at Dunkin Donuts is a pivotal position responsible for overseeing the overall operation of the restaurant in strict adherence to Dunkin Donuts standards. This is a hands-on leadership opportunity where you will drive team development, guest satisfaction, and financial success. The Restaurant Manager will foster a thriving team environment by promoting respect, coaching, and effective communication. You will be deeply involved in hiring, training, and developing staff to meet both guest and business needs while maintaining staffing efficiency. This position requires a proactive leader who holds themselves and their team accountable for delivering exceptional guest experiences and operational excellence.
In addition, the role demands a strong focus on operational standards and profitability, where you will lead by example in service delivery and brand compliance. You will ensure all required trainings, such as ServSafe certification, are completed and that safety protocols and cleanliness standards are rigorously upheld. The Restaurant Manager will also actively manage financial aspects, including labor and food costs, to maximize profitability. By analyzing business results and the restaurant environment, you will identify opportunities and collaborate with your team to set measurable goals and action plans for continuous improvement.
This position provides a unique chance to work for an independently owned and operated franchised Dunkin Donuts location, where your leadership directly impacts the success and growth of the business. You will be part of a passionate team dedicated to delivering great guest experiences and profitable top-line sales, making a significant contribution to the local community and brand presence. This is an excellent role for someone with restaurant or retail supervisory experience seeking career advancement in the hospitality industry within a well-established and respected brand.
Job Requirements
- High school diploma or equivalent
- At least 18 years of age (where applicable)
- Restaurant, retail, or supervisory experience
- Ability to clearly express oneself verbally and in writing (English)
- Completion of ServSafe certification
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Basic math and financial management skills
Job Qualifications
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management skills
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High school diploma or equivalent
- Guest focus - anticipate and understand guests needs and exceed their expectations
- Passion for results - set compelling targets and deliver on commitments
- Problem solving and decision making - make good decisions based on analysis, experience and judgment
- Building effective teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
- Conflict management - use interpersonal skills to confront tough issues and resolve disagreements constructively
- Developing direct reports and others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals
Job Duties
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
- Hire, train, and develop the right people and plan staffing levels to meet guest and business needs
- Continuously learn while passing on knowledge and skills to help others develop and grow
- Hold themselves and team accountable for responsibilities and results
- Hold guests as highest priority and role model exceptional guest service
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests
- Ensure brand standards and systems are executed
- Engage and empower team to develop solutions that drive business results
- Complete all required training including ServSafe certification
- Drive sales through effective execution of restaurant standards and marketing initiatives
- Delegate and lead processes to control labor costs, food costs, and cash
- Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness
- Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals
- Comply with all restaurant, brand, and franchisee policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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