Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Dunkin' is the world’s leading baked goods and coffee chain, serving over 3 million customers daily across thousands of stores worldwide. Renowned for its wide assortment of more than 50 varieties of donuts, Dunkin' also offers a broad range of premium beverages, bagels, breakfast sandwiches, and other baked goods. The brand is dedicated to delivering consistent quality, delicious products, and exceptional guest experiences in every location. Dunkin' is recognized for its commitment to community, great service, and offering convenient, affordable options for customers on the go.
We are currently seeking an experienced Restaurant Manager to join our Dunkin' team. This full-time, on-site role plays a pivotal part in ensuring that the restaurant operates smoothly, profitably, and in alignment with both the Dunkin' Donuts brand standards and franchisee expectations. As a Restaurant Manager, you will lead and inspire your team to provide strong, positive leadership, fostering a high-performance culture centered on delivering outstanding guest service, operational excellence, and driving profitable top-line sales. You will be responsible for managing day-to-day restaurant operations, including staff hiring, training, scheduling, and performance management. Your focus will be on creating an energetic, guest-first environment that meets and exceeds customer expectations.
In this role, you will develop and maintain effective relationships with your team members, guiding them to achieve personal and professional growth through coaching, feedback, and development plans. You will oversee operational procedures ensuring compliance with safety, food safety, and sanitation regulations to maintain a safe, secure, and healthy workplace for employees and guests. Furthermore, you will monitor financial metrics such as profit and loss, set and track sales goals, control costs, and implement marketing promotions to maximize restaurant profitability.
The ideal candidate will possess strong decision-making and problem-solving skills with the ability to delegate and empower the team effectively. You will actively seek ways to improve guest satisfaction and operational processes while fostering collaboration and a positive team morale. You will act as a role model by setting high standards for yourself and others, consistently meeting or exceeding goals, and contributing to the overall success of the restaurant. This is a rewarding position offering an opportunity to lead a dynamic team in a fast-paced environment and make a significant impact on the guest experience and business results at Dunkin'.
We are currently seeking an experienced Restaurant Manager to join our Dunkin' team. This full-time, on-site role plays a pivotal part in ensuring that the restaurant operates smoothly, profitably, and in alignment with both the Dunkin' Donuts brand standards and franchisee expectations. As a Restaurant Manager, you will lead and inspire your team to provide strong, positive leadership, fostering a high-performance culture centered on delivering outstanding guest service, operational excellence, and driving profitable top-line sales. You will be responsible for managing day-to-day restaurant operations, including staff hiring, training, scheduling, and performance management. Your focus will be on creating an energetic, guest-first environment that meets and exceeds customer expectations.
In this role, you will develop and maintain effective relationships with your team members, guiding them to achieve personal and professional growth through coaching, feedback, and development plans. You will oversee operational procedures ensuring compliance with safety, food safety, and sanitation regulations to maintain a safe, secure, and healthy workplace for employees and guests. Furthermore, you will monitor financial metrics such as profit and loss, set and track sales goals, control costs, and implement marketing promotions to maximize restaurant profitability.
The ideal candidate will possess strong decision-making and problem-solving skills with the ability to delegate and empower the team effectively. You will actively seek ways to improve guest satisfaction and operational processes while fostering collaboration and a positive team morale. You will act as a role model by setting high standards for yourself and others, consistently meeting or exceeding goals, and contributing to the overall success of the restaurant. This is a rewarding position offering an opportunity to lead a dynamic team in a fast-paced environment and make a significant impact on the guest experience and business results at Dunkin'.
Job Requirements
- At least 18 years of age where applicable
- capable of working full-time on-site
- able to lead and motivate a team
- knowledge of restaurant operations
- ability to handle conflict and resolve guest concerns
- committed to maintaining high quality and safety standards
Job Qualifications
- High School diploma or equivalent
- restaurant, retail, or supervisory experience
- proficiency in English
- strong math and financial management skills
- demonstrated leadership abilities
- excellent problem-solving and decision-making skills
- effective communication and interpersonal skills
Job Duties
- Manage daily restaurant operations
- hire, train and develop staff
- maintain compliance with safety and food safety standards
- provide excellent guest service
- set sales goals and track performance
- control costs to maximize profitability
- implement marketing promotions and new product roll-outs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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